Membership Relations Representative

BallenIsles Country Club • Bend, OR

12d • Onsite

About The Position

Broken Top Club, located in Bend, OR, is pleased to announce an excellent career opportunity for a full-time Member Relations Representative! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management. Seeking a personable, organized, and service-oriented individual to join the team as a Member Relations Representative. This position plays an essential role in creating an exceptional member experience by building meaningful relationships, encouraging participation in club activities, and serving as a trusted resource for the membership. As one of the primary points of contact for members, the Member Relations Representative will help foster a welcoming, connected, and engaging club environment. The ideal candidate is outgoing, proactive, detail-oriented, and passionate about providing exceptional hospitality. The club offers championship golf, dining, fitness, swimming, tennis, pickleball, and a vibrant calendar of social activities. Its mission is to provide an exceptional club experience while fostering meaningful relationships and a strong sense of community among members.

Requirements

• Exceptional interpersonal and communication skills with a friendly, approachable personality.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable interacting with a diverse membership and building professional relationships.
• Ability to work independently while collaborating effectively with multiple departments.
• Professional appearance, positive attitude, and commitment to maintaining member confidentiality.
• Proficient in Microsoft Office, email platforms, and basic digital communication tools.

Nice To Haves

• Experience with Canva, website management, member databases, or club management software is a plus.
• Previous experience in hospitality, private clubs, customer service, event coordination, or member relations preferred.

Responsibilities

• Serves as a welcoming and knowledgeable point of contact for members and guests.
• Builds and maintains positive relationships with members, learning their interests, preferences, and needs.
• Assists members with general questions regarding club amenities, activities, events, and services.
• Proactively engages with members to encourage participation in social events, recreational activities, dining, and other club offerings.
• Identifies opportunities to enhance the member experience and strengthen overall member satisfaction.
• Assists in resolving member concerns professionally and promptly, coordinating with appropriate department managers when necessary.
• Works closely with the Membership Director to welcome and integrate new members into the club community.
• Assists with new member orientations, introductions, and follow-up communications.
• Helps connect new members with other members, social groups, activities, and club programs based on their interests.
• Supports member retention efforts by identifying opportunities for increased involvement and engagement.
• Maintains awareness of member feedback and communicates trends, concerns, and suggestions to management.
• Assists with promoting, coordinating, and executing member events and activities.
• Manages event reservations, RSVP lists, attendance tracking, and member inquiries.
• Works with the Food and Beverage, Golf, Recreation, and other departments to ensure events are organized and communicated effectively.
• Attends and assists with club events as needed, including occasional evenings and weekends.
• Encourages participation in events and helps develop ideas for new activities that appeal to the membership.
• Gathers member feedback following events to help improve future programming.
• Assists with preparing and distributing member communications, including weekly newsletters, event announcements, club updates, and reminders.
• Maintains accurate and up-to-date information on the club’s website, mobile app, and other member communication platforms, as assigned.
• Coordinates with department managers to gather information regarding upcoming activities, operational changes, and club announcements.
• Helps ensure communications are timely, accurate, professional, and consistent with the club’s brand.
• Assists with creating promotional materials and supporting club marketing initiatives as needed.
• Maintains accurate member information, event records, and relevant databases.
• Assists the Membership Director with special projects, member engagement initiatives, and administrative tasks.
• Supports communication between members and club departments to ensure seamless service.
• Monitors and responds to member inquiries through phone, email, and in-person interactions.
• Assists with tracking member participation, feedback, and engagement trends.
• Performs additional duties as assigned to support club operations and member satisfaction.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Service Charge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed