Membership Services Representative

Global Medical Response•West Plains, MO

3d•Onsite

About The Position

The Membership Services Representative supports AirMedCare Network members from the West Plains, Missouri office. The role activates new memberships, reinstates inactive members, and provides customer service and support for day-to-day membership needs. Representatives communicate with members by phone, email, and online channels, research and resolve questions or concerns, maintain member records, process payments, and complete daily balancing tasks. The position works onsite with a local support team and contributes to service, production, quality, and performance goals. The stated hours are 11 a.m. to 8 p.m., and the hourly rate is $17.00, with monthly bonus commission available. AirMedCare Network is part of Global Medical Response, which provides emergency and patient relocation services. AMCN offers membership programs for emergent air, Fly-U-Home, and ground ambulance services in rural Missouri and the Ozarks region.

Requirements

High school diploma or GED equivalent.
At least 1 year of customer service experience; call center, office, retail, or hospitality experience is welcomed.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Familiarity with general office equipment such as multi-line phones, copiers, and fax machines.
Ability to work onsite in West Plains, Missouri, and maintain regular attendance.

Responsibilities

Serve as the primary liaison and communication link with members, handling day-to-day membership needs and inquiries by phone, email, and online communications.
Research and resolve member questions or concerns to support a positive experience and high satisfaction.
Process new membership applications and reinstatements.
Update and maintain accurate member information in internal databases.
Deliver friendly, professional, and compassionate customer service.
Contribute to a collaborative team environment to meet or exceed service, production, and quality goals.
Meet and exceed daily, weekly, and monthly performance expectations.
Process member payments and complete daily balancing tasks as required.