Membership Services Representative - Valley Branch

YMCA of The Inland Northwest • Spokane Valley, WA

2d

About The Position

The Membership Services Representative supports the YMCA’s work as a nonprofit organization focused on youth development, healthy living, and social responsibility. The role delivers exceptional customer service in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The representative promotes visitor satisfaction and retention by providing friendly, courteous, accurate, and efficient service.

Requirements

• High school diploma or GED.
• One to two years of experience working with the public and handling cash.
• Proficiency with standard business software and computer operations.
• Detail-oriented, with strong organizational and communication skills.
• Ability to complete YMCA program-specific certifications upon hire.
• Ability to relate effectively to diverse groups of people across social and economic segments of the community.

Responsibilities

• Use knowledge of YMCA programs, facilities, services, software, and memberships to process, update, and complete membership enrollment and program registrations.
• Greet members and staff, determine the purpose of their visit, and direct or escort them to destinations.
• Maintain a friendly and professional manner in person and over the phone while responding to inquiries and complaints from members and prospective members.
• Accept and process cash transactions for YMCA programs, services, and sales; maintain and reconcile the till drawer daily.
• Provide facility tours and use program and facility knowledge to inform visitors and encourage membership enrollment.
• Build and maintain positive relationships with members, participants, and staff.
• Follow safety, emergency, and child abuse prevention policies and procedures; report incidents and accidents and maintain appropriate documentation.
• Participate in annual fundraising campaigns and projects, encouraging staff and members to promote YMCA programs and memberships and contribute donations.

Benefits

• Free individual YMCA membership for employees working fewer than 19 hours per week; YMCA program discounts are available.
• Paid sick time accruing at one hour for every 40 hours worked.
• Up to two hours of Child Watch services per day, per child, while the employee is working onsite.
• Flexible schedules.
• Retirement plan with an 8% employer contribution after two years of service, subject to working at least 1,000 hours in each anniversary year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED