Membership Services Representative - Full Time

Young Men's Christian Association of Trenton NJ•Trenton, NJ

7d•Onsite

About The Position

The Membership Services Representative supports the Capital Area YMCA’s work of strengthening the community through youth development, healthy living, and social responsibility. The role helps maintain a supportive, positive atmosphere that welcomes and respects all individuals, responds to member and guest needs, and promotes memberships and programs. The representative provides service in person and by phone, supports member retention, conducts prospective-member interviews or tours, sells memberships, and helps members connect with the YMCA and one another. The position is part-time, in person, and pays $17.00 per hour. The schedule is to be determined; Saturdays from 9 a.m. to 1 p.m. may be required when needed. The role also handles membership concerns, applies YMCA member-services policies, maintains the lobby’s cleanliness and organization, and may distribute locker keys and towels or monitor locker rooms. Additional duties may include membership database tasks and other duties as needed. The work environment involves extended computer use and communication by computer and phone or smart device. The employee frequently sits and reaches, must be able to move around the work environment, and may occasionally lift or move up to 10 pounds. The work environment is usually moderately noisy. Reasonable accommodations may be made for employees with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Previous customer service, sales, or related experience.
CPR/AED and First Aid certifications required within 30 days of hire; additional training or certifications may also be required.
Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Computer literacy.
Excellent verbal and written skills.
Ability to use a computer for extended periods and communicate using a computer and phone or smart device.
Ability to move around the work environment and occasionally lift and/or move up to 10 pounds.

Nice To Haves

Bilingual ability preferred.
Knowledge of the Core platform is a plus.

Responsibilities

Respond to the individual needs of others.
Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
Maintain cleanliness and organization of the lobby area.
Conduct interviews and/or tours tailored to prospective members’ needs and sell memberships.
Develop and maintain positive relationships with volunteers and members, and help members connect with one another and the YMCA.
Welcome, connect with, and support members, and invite them to get involved and give back to the community.
Handle and resolve membership concerns and inform a supervisor of unusual situations or unresolved issues.
Apply YMCA policies related to member services.
May distribute locker keys and towels and monitor locker rooms as required.
Support membership database needs and perform additional duties as needed.