Membership Services Representative - Valley Branch

YMCA of The Inland Northwest • Spokane Valley, WA

2d

About The Position

The Membership Services Representative supports the YMCA’s mission to strengthen the community through youth development, healthy living, and social responsibility. The role delivers excellent customer service consistent with YMCA of the Inland Northwest values, mission, and policies. It helps ensure visitor satisfaction and retention by maintaining a friendly, courteous, accurate, and efficient service environment.

Requirements

• High school diploma or GED.
• One to two years of experience working with the public and handling cash.
• Proficiency with standard business software and computer operations.
• Strong attention to detail, organizational skills, and communication skills.
• Ability to complete YMCA program-specific certifications upon hire.
• Ability to relate effectively to diverse groups across social and economic segments of the community.

Responsibilities

• Use knowledge of YMCA programs, facilities, services, software, and memberships to process and update membership enrollments and program registrations.
• Greet visitors, determine the purpose of their visit, and direct or escort them to the appropriate destination.
• Respond professionally to in-person and telephone inquiries or complaints from members and prospective members.
• Process cash transactions for YMCA programs, services, and sales, and maintain and reconcile the till drawer daily.
• Provide facility tours and use program and facility knowledge to inform visitors and encourage membership enrollment.
• Build and maintain positive relationships with members, participants, and staff.
• Follow safety, emergency, and child abuse prevention policies and procedures, and document incidents and accidents.
• Participate in annual fundraising campaigns and encourage staff and members to promote YMCA programs and memberships and contribute donations.

Benefits

• Free individual YMCA membership for employees working fewer than 19 hours per week, with YMCA program discounts.
• Paid sick time accruing at one hour for every 40 hours worked.
• Up to two hours of Child Watch services per day, per child while the employee is onsite and working.
• Flexible schedules.
• Retirement plan with an 8% employer contribution after two years of service, subject to working at least 1,000 hours in each anniversary year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED