Membership Services Representative
About The Position
The Membership Services Representative at the Grand Traverse Bay YMCA delivers excellent customer service to members, guests, and program participants while advancing the mission of a community-oriented nonprofit. The role involves building relationships and helping members connect with one another and the YMCA in a fast-paced, team-oriented environment. The representative responds to individual needs, supports prospective members through interviews or tours, and sells memberships. They welcome and connect members, encourage community involvement, address membership concerns, and inform a supervisor about unusual or unresolved issues. The position is part-time and requires schedule flexibility, including mornings, nights, and weekends.
Requirements
- Must be at least 16 years of age.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Strong understanding of the YMCA and its purpose, mission, and values, demonstrated through supportive behavior and actions.
- Ability to work independently and as part of a team.
- Positive attitude and excellent communication skills.
- CPR/AED and First Aid certifications required within 30 days of hire; training is provided by the YMCA.
- Ability to lift a minimum of 25 pounds.
- Schedule flexibility, including mornings, nights, and weekends.
- Ability to work in a fast-paced environment, stand and walk for long periods, use a computer or screen, work in stressful situations, and multitask.
Responsibilities
- Respond to the individual needs of members and program participants.
- Provide service to members, guests, and program participants in person and by phone, contributing to member retention and acquisition.
- Conduct interviews and/or tours for prospective members and sell memberships.
- Build positive relationships with members and help them connect with one another and the YMCA.
- Welcome, connect, and support members, and invite them to participate and give back to the community.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Demonstrate the YMCA’s values and support its mission and community needs.
- Work effectively with people of different backgrounds and assist in developing others.
- Establish goals, clarify tasks, plan work, participate in meetings, follow budgeting policies and procedures, report financial irregularities, and strive to deliver a high-value member experience.
- Pursue self-development, remain open to change, and maintain relevant functional, technical, and technology skills.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
