Customer Relations Representative & Membership Coordinator
About The Position
The Customer Relations Representative & Membership Coordinator serves as the primary connection between City Bar members, customers, and prospects and the organization’s membership benefits, CLE programs, events, and services. The role responds to inquiries promptly, accurately, and courteously, providing service to members, customers, faculty, and guests. It also provides administrative and technical support for membership benefits, access to services, transactions, and events. The position handles customer service and membership inquiries, supports sales and outreach, troubleshoots online program issues, maintains member records, processes applications and payments, and assists with event setup and administration. It is a hybrid position, generally requiring three days per week in the office, with in-person attendance at certain events and meetings. The schedule is subject to review and revision based on departmental needs.
Requirements
- Associate degree or higher.
- At least two years of experience in a customer service environment or membership organization.
- Excellent interpersonal, communication, problem-solving, and organizational skills.
- Excellent computer skills and knowledge of Microsoft Office.
- Excellent verbal and written communication skills.
- Reliability and the ability to perform well in a fast-paced environment.
- Ability to maintain a flexible schedule.
- Must be authorized to work in the United States; visa sponsorship is not available.
Nice To Haves
- Experience with Freestone and/or iMIS/Nimble.
Responsibilities
- Provide exceptional customer service while upselling membership, products, and services.
- Handle a high volume of customer service calls and emails professionally.
- Identify customer needs, resolve inquiries, and build relationships.
- Proactively inform potential members about benefits, services, and products.
- Troubleshoot technical issues with online programs by clarifying complaints and offering solutions.
- Understand MCLE requirements and CLE policies.
- Provide support at programs and membership events as required.
- Ensure membership benefit content and website information are accurate.
- Generate attendance reports for membership events.
- Respond to membership inquiries.
- Maintain member records in iMIS and Nimble databases.
- Assist with special membership submissions and applications, membership webpages, and promotional materials.
- Prepare prospect lists, send prospect emails, and follow up with prospect calls.
- Enter membership applications and event registrations accurately into iMIS and Nimble databases.
- Process e-commerce transactions, including credit cards, checks, auto drafts, refunds, and cancellations in support of membership.
- Assist with the setup and configuration of membership events using multiple software applications and platforms.
- Provide administrative support, including filing, photocopying, and updating program materials.
- Generate name badges and event materials.
- Perform other duties as needed.
Benefits
- Generous paid time off, including vacation, personal and sick time, holidays, office closure during the last week of the calendar year through New Year’s Day, a day off for volunteer work, and extra time off in summer.
- Choice of medical plans, some offered at almost no cost to the employee.
- Dental insurance.
- Vision insurance.
- Eligibility for a 401(k) when employment begins, with a discretionary employer match of up to 3% after one year.
- Life insurance.
- Commuter benefits program.
- Employee Assistance Program.
- Short-term and long-term disability insurance.
- Free New York City Bar Association membership and CLE programs.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
