Membership Service Representative

YMCA of Central Texas • Waco, TX

8d

About The Position

The Greater Waco YMCA is seeking an energetic, dependable, and articulate part-time Member Service Representative for a fast-paced, family-oriented environment. The representative provides excellent service to members, guests, and program participants to support member retention. The role includes answering phones, performing data entry and clerical work, accurately handling and recording payments, reconciling cash, check, and credit transactions at the end of a shift, conducting tours for prospective members, promoting YMCA membership, and building connections among members and the YMCA. Candidates must be available for assigned shifts, including afternoons, evenings, and weekends. Pay is $13.00 to $15.00 per hour. The YMCA of Central Texas is a not-for-profit services association serving seven Texas counties and is an Equal Opportunity Employer and Drug Free workplace.

Requirements

• High school diploma or equivalent.
• Be at least 18 years of age.
• Excellent knowledge of computers and office software.
• Ability to multitask efficiently and work effectively under pressure.
• Punctuality, reliability, and availability to work assigned shifts.
• Neat appearance and well-groomed presentation.
• Excellent interpersonal and problem-solving skills.
• Ability to relate respectfully and effectively to diverse groups across social and economic segments of the community.
• Ability to maintain a calm, professional presence in stressful or difficult situations.
• CPR/First Aid certification required within 30 days of hire.
• Must pass pre-employment drug screen, criminal history, sex offender, and reference checks.
• Availability to work Monday through Friday afternoons and evenings, and weekends.

Nice To Haves

• Cash handling experience preferred.
• Previous customer service, sales, or related experience desired.

Responsibilities

• Provide excellent service to members, guests, and program participants to contribute to member retention.
• Answer phones professionally.
• Perform general data entry and clerical functions.
• Handle monies received during the shift and ensure transactions are accurately recorded.
• Complete the end-of-shift process by reconciling cash, check, and credit transactions against the shift report.
• Conduct facility tours responsive to prospective members’ needs and promote YMCA membership.
• Build relationships with members and help them connect with one another and the YMCA.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED