MEMBERSHIP DESK REPRESENTATIVE
About The Position
The Membership Desk Representative supports the YMCA’s work to strengthen community through youth development, healthy living, and social responsibility. The role delivers excellent service to members, guests, and program participants; responds to their needs; promotes memberships and programs; and maintains cleanliness and organization of the lobby and other areas as needed. The representative provides service in person and by phone, conducts tours for prospective members, sells memberships, builds relationships that help members connect with one another and the YMCA, and handles membership concerns. The position applies YMCA member-service policies and reports unusual situations or unresolved issues to a supervisor. The role also includes supporting the YMCA’s mission and values, collaborating with people from diverse backgrounds, using sound judgment, pursuing personal development, and following safety procedures.
Requirements
- Obtain CPR/AED and First Aid certifications within 30 days of hire and maintain required certifications.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Ability to use a computer for extended periods and communicate using a computer and phone or smart device.
- Ability to identify emergencies and respond according to established procedures, and to assist individuals in need until professional help arrives.
- Ability to perform safety-related physical tasks, including assisting individuals of various ages and physical abilities.
Responsibilities
- Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
- Conduct tours responsive to prospective members’ needs and sell memberships.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns, and inform a supervisor of unusual situations or unresolved issues.
- Apply YMCA policies related to member services.
- Maintain cleanliness and organization of the lobby and other areas as needed.
- Perform other duties as assigned.
- Follow YMCA safety protocols and report safety incidents and hazards promptly.
Benefits
- Complimentary YMCA membership
- Flexible scheduling
- Professional development
- Retirement benefits
- Employee resource groups
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
