Mountain School Operational Lead - Snowbird

POWDR • Snowbird, UT

4d • Onsite

About The Position

The Mountain School Operational Lead supports the daily operations of Snowbird’s ski and snowboard school in a fast-paced indoor and outdoor environment. The role combines guest service, instructor support, lesson and equipment logistics, and coordination with other resort departments. The position requires physical stamina, mental focus, emotional resilience, and the ability to remain calm and professional under pressure while working with children and adults.

The role is full-time, hourly, and seasonal, with a four-day schedule. Shifts vary and may include early mornings, evenings, weekends, and holidays. Two workdays support indoor operations and two support outdoor operations. The season typically runs from mid-November to mid-April. Work takes place indoors and outdoors in winter conditions; early canyon travel may be necessary for avalanche control or road closures, and overnight stays at the resort may be needed because of weather or road conditions.

Requirements

• Experience in guest service, operations, or a similar fast-paced environment.
• Skiing or snowboarding experience sufficient to navigate terrain and assist instructors.
• Comfort working with children and adults in structured and unpredictable settings.
• Ability to stay focused and composed during high-stress, high-volume periods.
• Strong time-management and multitasking skills.
• Empathy, patience, and professionalism when working with children and families.
• Confidence making quick decisions and adapting to changing priorities.
• Ability to stand for extended periods and move between indoor and outdoor locations.
• Comfort working in cold, snowy conditions throughout the day.
• Ability to lift up to 40 pounds.
• Must be at least 18 years of age.
• Availability to work variable shifts, including early mornings, evenings, weekends, and holidays.

Nice To Haves

• Familiarity with RTP, FLAIK, and Microsoft Office.
• Knowledge of snowsports and the ski industry.
• Familiarity with ski school operations.

Responsibilities

• Coordinate with Lesson Supervisors and Sales/Rentals to support smooth daily lesson operations.
• Work with Resort Guest Services and Mountain Guides.
• Assist with program lineups and group organization, coordinating with instructors and guests.
• Support the Lesson Center and rental shop with equipment distribution and guest flow.
• Maintain indoor and outdoor spaces and assist with lunch-service logistics for children’s programs.
• Assist instructors on the hill, including in challenging weather and slippery terrain.
• Answer guest questions and direct guests to Mountain School facilities.
• Provide empathetic, solution-oriented service to guests of all ages, including parents and children.
• Address guest concerns in real time and escalate issues to management when necessary.
• Use RTP for lesson and rental bookings, updates, and reviews.
• Use FLAIK and Workday for team scheduling and tracking.
• Collaborate with departments such as Tickets and Food & Beverage to support seamless guest experiences.
• Travel up the canyon early when needed for avalanche control or road closures, and stay overnight at the resort when weather or road conditions require it.

Benefits

• Ski pass and complimentary ticket benefits.
• Employee discounts at Snowbird eateries, retail shops, Mountain School, lodging, and daycare.
• Access to medical, dental, vision, and accident insurance, based on position.
• 401(k) retirement plan.
• Discounts with Powdr partner resorts.
• Free transportation to work via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Blue Shuttles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed