Operational Lead

Community Blood Center Of Greater Kansas City•Gladstone, MO

21h

About The Position

The Operational Lead is responsible for the efficient and effective operation of blood collection activities, ensuring donor and product safety, customer service, and adherence to Standard Operating Procedures. The role leads operational activities at donor centers and mobile blood drives, including staff assignments, quality control, donor screening, phlebotomy, automation, and special collections, and serves as an onsite technical resource. The position is designated essential during severe weather or emergency operations. The role requires regular travel to donor centers and mobile collection sites as needed. A $2,500 sign-on bonus is available. The ideal candidate has supervisory experience in the service industry.

Requirements

High school diploma or General Educational Development (GED).
At least 1 year of directly related experience in a blood center, phlebotomy, a highly regulated environment, customer service, or leadership.
Equivalent combinations of education, training, and experience may satisfy the education and experience requirements.
Reliable transportation for travel to fixed and mobile sites.
A valid driver's license may be required, depending on the division.

Nice To Haves

Supervisory experience in the service industry is described as ideal.
Familiarity with standards and regulations from applicable regulatory agencies, such as the American Association of Blood Banks (AABB) and the Food and Drug Administration (FDA).
Cardiopulmonary Resuscitation (CPR) certification is preferred.

Responsibilities

Perform whole blood and apheresis procedures used at assigned work locations, as appropriate to operational needs.
Perform quality control reviews and reconcile records.
Provide a positive donor experience through donor education and customer service recovery; analyze donor data to determine optimal product collections using appropriate instruments.
Participate in employee audits, including Food and Drug Administration or quality audits; conduct ongoing competency assessments, including retraining; and provide technical coaching to staff.
Troubleshoot equipment and computer issues at fixed sites and mobile locations.
Manage blood collection processes to support optimal donor flow and staff utilization; plan staff assignments, breaks, and lunches according to standards and donor needs; and ensure appropriate handling of blood collections.
May train new or newly promoted staff in donor care technician duties.
Prepare reports, attend conferences and seminars, recommend improvements, and perform related duties as assigned.
Travel regularly to donor centers and mobile collection sites as needed.