Mortgage Sales Manager

Mutual of Omaha Mortgage•Charlotte, NC

5d•$90,000 - $300,000•Remote

About The Position

Mutual of Omaha Reverse Mortgage is hiring a Sales Manager/Team Leader to manage a team of 8–12 reverse mortgage Loan Officers in a call center environment. The team is supported by a marketing operation that provides leads. The manager will help the team achieve daily, weekly, and monthly metrics established by Mutual of Omaha Mortgage, while supporting customers through an educational, honest, ethical, and open process related to Home Equity Conversion Mortgages (HECMs).

Requirements

At least 2 years of reverse mortgage experience managing a team of reverse mortgage Loan Officers in a call center environment; alternatively, the employer will consider mortgage-space managers with inside call center experience who do not have reverse mortgage experience, or Loan Officers with at least 2 years of reverse mortgage experience in a call center environment.
Exceptional written and verbal communication skills.

Responsibilities

Conduct daily and weekly trainings and call reviews.
Screen, interview, and hire team members.
Manage lead conversions and team metrics.
Manage a loan pipeline and ensure loans close in a timely manner.
Coach and motivate the team.
Assist upper management in growing the HECM department.

Benefits

Vacation hours accrue each pay period, with balance maximums based on years of service.
40 hours of paid sick time after 90 days of employment; state sick-time requirements will be added as needed.
9 paid holidays and 1 floating Cultural Celebration Day.
Multiple PPO medical plans and an HDHP-eligible plan.
Dental coverage.
Vision coverage.
Company-paid life insurance.
401(k) with an employer match.
Optional life insurance.
Flexible Spending Account (FSA).
Pet insurance.
Free legal services.
Employee Loan Program.