Manager, Mortgage Sales

Everwise Credit Union•Carmel, IN

About The Position

The Manager, Mortgage Sales leads and supports Mortgage Loan Originators (MLOs) within an assigned territory. The role establishes and monitors goals, provides training and coaching, develops action plans, and supports business development. It oversees day-to-day sales and outreach efforts and mortgage production within the designated region to increase membership and community brand exposure. The manager also develops and maintains external referral relationships to support individual production. The position involves in-person engagement with MLOs, internal business partners, and external referral sources across the territory. The manager collaborates with Mortgage leadership to build a respectful, growth-oriented culture with peer accountability; recruits, develops, and manages MLOs; and supports pipeline management, loan structuring, file resolution, member service, and mortgage sales operations. The role applies mortgage product, underwriting, and regulatory expertise and is accountable for understanding and applying relevant laws, regulations, and Everwise Credit Union policies, including BSA, the US PATRIOT Act, and OFAC requirements. Additional responsibilities may be assumed to support the Credit Union’s continued growth and advancement.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
At least 4 years of experience in residential real estate lending.
At least 3 years of sales experience.
At least 2 years of leadership experience.
Comprehensive knowledge of financial institution products and services.
Active NMLS License ID registration or ability to meet registration requirements with the Nationwide Mortgage Licensing System to obtain an NMLS License ID.
Proven ability to cultivate strong relationships with members and business partners, drive sales results, and achieve established volume targets.
Thorough knowledge of secondary-market and government loan requirements and guidelines.
Thorough knowledge of regulatory compliance requirements applicable to mortgage lending.
Excellent written, verbal, and interpersonal communication skills.
Proactive approach to workload and ability to handle multiple priorities and tasks.
Proficiency with Microsoft Office and mortgage systems applications, including Encompass and CRM systems.
Ability to analyze complex or high-end loan files according to investor and internal policy guidelines.
Thorough knowledge of residential mortgage loan products and underwriting guidelines.
Ability to manage a large-volume pipeline and follow up consistently.

Responsibilities

Collaborate with the Mortgage leadership team to build a team culture of respect, growth, and peer-to-peer accountability.
Lead recruitment, selection, onboarding, and ongoing development of Mortgage Loan Originators through coaching, mentoring, training, and performance management.
Establish and monitor team and individual mortgage production goals in partnership with Mortgage Lending leadership.
Review progress with MLOs, identify gaps in sales activity and results, and develop and follow up on action plans.
Generate new mortgage lending opportunities through proactive business development and prospecting.
Build and maintain internal and external referral-source relationships, including relationships with Everwise business units, with a heavy focus on the Retail Network.
Coordinate pipeline management to support timely loan movement, operational efficiency, and sales performance objectives.
Assist MLOs with loan scenario analysis and structuring to support efficient origination and closing outcomes and exceptional member service.
Partner with MLOs to resolve file issues and develop alternative lending solutions that support borrower objectives and loan eligibility requirements.
Address and resolve escalated member inquiries, complaints, and service-related issues.
Apply expertise in mortgage loan products, underwriting guidelines, and regulatory requirements to support sales activities and guide MLOs.
Lead and support Mortgage Sales operational and administrative functions, coordinating projects and initiatives that improve team effectiveness, operational efficiency, and sales performance.
Understand and apply applicable government laws and regulations and Everwise Credit Union policies and procedures related to anti-money-laundering requirements, including BSA, the US PATRIOT Act, and OFAC.
Assume additional responsibilities as necessary for the continued growth and advancement of the Credit Union.