Manager, Mortgage Sales

Everwise Credit Union•Carmel, IN

About The Position

The Manager, Mortgage Sales leads and supports Mortgage Loan Originators within an assigned territory. The manager establishes and monitors goals, provides training and coaching, develops action plans, and supports business development. The role is responsible for day-to-day sales and outreach efforts and mortgage production in the designated geographical region, with the goal of increasing membership and community brand exposure. It also involves establishing, strengthening, and maintaining external referral relationships to support individual production. The manager engages in person with MLOs, internal business partners, and external referral sources across the territory. The role collaborates with Mortgage leadership to cultivate a respectful, growth-oriented culture with peer accountability; recruits, onboards, develops, and manages MLO performance; monitors production goals and sales activity; and supports pipeline management and loan scenarios. The manager applies mortgage product, underwriting, and regulatory expertise, helps resolve loan-file issues and escalated member concerns, and leads operational and administrative initiatives that improve team effectiveness, efficiency, and sales performance. The position also requires understanding and applying applicable laws, regulations, and Credit Union policies, including BSA, the US PATRIOT Act, and OFAC requirements.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
At least 4 years of experience in residential real estate lending.
At least 3 years of sales experience.
At least 2 years of leadership experience.
Comprehensive knowledge of financial institution products and services.
Active NMLS License ID, or eligibility to meet registration requirements with the Nationwide Mortgage Licensing System to obtain an NMLS License ID.
Proven ability to cultivate strong relationships with members and business partners, drive sales results, and achieve established volume targets.
Thorough knowledge of secondary market and government loan requirements and guidelines.
Thorough knowledge of regulatory compliance requirements applicable to mortgage lending.
Excellent written, verbal, and interpersonal communication skills.
Proactive approach to workload and ability to handle multiple priorities and tasks.
Proficiency with Microsoft Office and mortgage systems applications, including Encompass, CRM systems, and other applications.
Ability to analyze complex or high-end loan files according to investor and internal policy guidelines.
Thorough knowledge of residential mortgage loan products and underwriting guidelines.
Ability to manage a large-volume pipeline and follow up consistently.

Responsibilities

Collaborate with the Mortgage leadership team to build a team culture of respect, growth, and peer-to-peer accountability.
Lead the recruitment, selection, onboarding, and ongoing development of Mortgage Loan Originators through coaching, mentoring, training, and performance management.
Establish and monitor team and individual mortgage production goals with Mortgage Lending leadership; review progress, identify gaps, and develop and follow up on action plans.
Generate mortgage lending opportunities through proactive business development and prospecting.
Build and maintain internal and external referral relationships, including relationships with Everwise business units and a heavy focus on the Retail Network.
Coordinate pipeline management processes to support timely loan movement, operational efficiency, and sales performance objectives.
Assist Mortgage Loan Originators with loan scenario analysis and structuring to support efficient origination and closing outcomes and exceptional member service.
Partner with Mortgage Loan Originators to resolve file issues and develop alternative lending solutions that support borrower objectives and eligibility requirements.
Address and resolve escalated member inquiries, complaints, and service-related issues.
Apply expertise in mortgage loan products, underwriting guidelines, and regulatory requirements to support sales activities and guide Mortgage Loan Originators.
Lead and support Mortgage Sales operational and administrative functions, coordinating projects and initiatives to enhance team effectiveness, operational efficiency, and sales performance.
Understand and apply laws, regulations, and Credit Union policies and procedures relating to anti-money-laundering requirements, including BSA, the US PATRIOT Act, and OFAC.
Assume additional responsibilities as necessary for the continued growth and advancement of the Credit Union.