Mortgage Sales Mgr, Regional

Old National Bank•St. Louis Park, MN

About The Position

The Mortgage Sales Manager, Regional develops and executes plans to achieve mortgage sales volume in assigned markets through traditional retail channels. The role leads and directs the daily management of Mortgage Market Sales Managers and manages an individual team of Mortgage Loan Originators (MLOs). Responsibilities include recruiting and hiring loan originators, coaching and training staff, establishing and monitoring individual and team production goals, and overseeing pipeline management. The manager works with Compliance, Risk Management, and Secondary Marketing to provide effective oversight of compliance and investor policy adherence. The role coaches Market Sales Managers and MLOs toward loan production goals and strategies that build internal and external partnerships, referrals, and mortgage volume. It provides guidance on operational and loan requirements for conventional, portfolio, and government loans, and collaborates with Mortgage Operations to support efficiency and client service. The manager fosters excellent client service, accountability, talent development, community involvement, and promotion of the Old National Mortgage brand.

Requirements

Bachelor’s degree or equivalent work experience.
7–10 years of residential mortgage or related work experience.
3–5 years of sales management experience, with demonstrated ability to hire, train, and develop staff.
Experience with direct home lending models, including digital platforms.
Demonstrated ability to lead a sales management team and direct mortgage loan originators’ work, including setting and monitoring production expectations.
Knowledge of industry products, policies, and procedures; underwriting requirements; conventional and government loan requirements; mortgage operations; and regulatory compliance.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Responsibilities

Develop and execute plans to achieve mortgage sales volume in assigned markets through traditional retail channels.
Lead and direct the daily management of Mortgage Market Sales Managers and an individual team of Mortgage Loan Originators.
Recruit and hire loan originators; coach and train staff; and establish and monitor individual and team production goals.
Oversee pipeline management and coordinate with Compliance, Risk Management, and Secondary Marketing on compliance and investor policy adherence.
Coach Market Sales Managers and MLOs toward production goals, partnership development, referrals, and mortgage volume; hold Market Sales Managers accountable for team production expectations.
Provide guidance on operational and loan requirements for conventional, portfolio, and government loans, and collaborate with Mortgage Operations to improve efficiency and client service.
Foster excellent service for internal and external clients, accountability, and strong client relationships; monitor customer service results and resolve service issues efficiently and effectively.
Participate in civic and community events and maintain community and center-of-influence relationships to promote the Old National Mortgage brand.
Attract, develop, and retain talent; build a culture of excellence, high performance, accountability, trust, continuous feedback, and coaching.
Connect work to organizational strategy, anticipate trends and issues, analyze business problems and opportunities, develop solutions, and monitor progress toward goals.