Mortgage Market Sales Manager- Tucson

ICCU•Tucson, AZ

18d

About The Position

The Mortgage Market Sales Manager manages the mortgage sales and application process and provides leadership and coaching to Mortgage and Branch origination staff in a local market. The role is accountable for meeting monthly and annual sales goals, supporting service quality, and helping the local mortgage team build community visibility and referral relationships. The position requires eligibility for membership at ICCU to obtain employment.

Requirements

Three years of experience required.
Bachelor’s degree in a relevant field preferred.
Excellent math skills and computer knowledge.
Excellent communication and interpersonal skills.
Experience with ten-key, data entry, and typing.
Ability to maintain the confidentiality of Credit Union and member records.
Professional appearance and dependable attendance, quality, and quantity of work.
Must be eligible for membership at ICCU to obtain employment.
Ability to perform tasks requiring manual dexterity, such as processing paperwork, filing, stapling, sorting, collating, typing, and counting cash.
Ability to sit for extended periods of time.
Ability to lift 20–40 pounds of applicable supplies, including copy paper, cash drawers, and marketing material.
Ability to perform repetitive motion using wrists, hands, and fingers, and to reach keyboards.
Ability to operate basic office machines, including a calculator, computer, telephone, copy machine, and fax machine.

Nice To Haves

Bachelor’s degree in a relevant field.

Responsibilities

Supervise Mortgage Loan Officers daily.
Train and develop Loan Officers and branch staff.
Supervise the application channel process.
Represent ICCU and Mortgage Loan Officers at local Real Estate Associations and other community associations.
Ensure the local ICCU mortgage team participates in relevant sponsorships and events to maximize exposure and marketing efforts.
Assist Mortgage Loan Officers in creating and maintaining productive Real Estate Agent networks and referral bases.
Support Mortgage Loan Underwriters and Processors.
Manage the service experience for external members and Net Promoter Score.
Improve the team’s service level to internal members.
Resolve member complaints and escalations.
Perform other duties as assigned.
Maintain a cooperative, positive, and service-focused approach with members and Credit Union staff.
Hold team members accountable to the Credit Union’s service standard.
Diagnose and solve complex problems.
Comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.