Market Sales Manager

TruGreen•Lewis Center, OH

9d•$62,681 - $104,467

About The Position

The Market Sales Manager is responsible for the development and performance of sales activities within an assigned TruGreen branch and oversees a market comprising multiple locations and Branch Sales Managers. The role staffs and leads a sales team to increase sales volume and maximize profit, develops strategies to expand the customer base, and manages sales resources to meet business expectations. The manager develops market-level plans and forecasts, supports marketing program execution, addresses customer concerns and retention, and provides ongoing training for sales personnel. The role also sets work procedures and schedules, tracks sales efficiency, establishes performance standards, and oversees recruiting, staffing, performance evaluation, salary recommendations, and discipline for the sales organization.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn, horticulture, or agronomic field, or an equivalent combination of education and experience.
2–4 years of supervisory experience.
2–3 years of outside sales experience.
Certificates, licenses, and registrations as required by federal and state law.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Proven leadership and ability to drive sales teams; ability to manage managers.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from groups, customers, and the general public.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Fluency in speaking, reading, and writing English.
Must be physically located in the United States while performing the job.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

Manage and develop a team of sales managers, and be accountable for their performance and results.
Develop market-level sales plans and forecasts, ensuring sales objectives are achieved within designated budgets.
Assist with executing marketing programs, including door-to-door, direct mail, inside, and outside marketing; share local market knowledge and customer experiences with Marketing.
Compile prospective customer lists from advertising, community activities, trade shows, business seminars, and other sources; assist with closing sales as needed.
Resolve customer complaints related to sales and service, and analyze and distribute new-sale cancellation requests to support customer retention.
Plan and conduct ongoing training for sales personnel in customer service, selling techniques, and safety policies and procedures.
Determine work procedures, prepare work schedules, expedite workflow, and track each salesperson’s sales efficiency.
Develop, implement, and maintain performance standards, measurements, and corrective actions to achieve approved plans and goals.
Recruit, interview, and staff personnel for the sales function; evaluate staff performance, make salary recommendations, and administer discipline consistent with company policy.