Market Sales Manager

TruGreen•Spokane, WA

About The Position

The Market Sales Manager is responsible for developing and directing sales activities across an assigned TruGreen market comprising multiple locations and Branch Sales Managers. The role leads and develops sales managers, grows the customer base, and creates market-level strategies to achieve sales and profit objectives through effective management of sales resources. The manager also supports sales execution, customer retention, sales-team training, staffing, and performance management. The position requires fluency in spoken and written English and requires the employee to be physically located in the United States while working.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn, horticulture, or agronomic field, or an equivalent combination of education and experience.
2–4 years of supervisory experience.
2–3 years of outside sales experience.
Certificates, licenses, and registrations as required by federal and state law.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Proven leadership ability and ability to drive sales teams.
Ability to manage managers.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups of managers, specialists, customers, and the general public.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Ability to meet the described physical demands, including sitting or standing; walking on uneven surfaces or climbing stairs for extended periods; using hands and arms to handle, feel, or reach; speaking and hearing; using close, distance, color, peripheral, depth, and focus vision; lifting up to 25 pounds independently; and occasionally lifting or moving up to 50 pounds with assistance and stooping, kneeling, crouching, or crawling.

Responsibilities

Manage a team of sales managers and oversee their development, performance, and results.
Develop market-level sales plans and forecasts.
Ensure sales objectives are achieved within designated budgets.
Assist with executing marketing programs, including door-to-door, direct mail, inside, and outside marketing, to support profit, growth, and expansion of TruGreen services.
Share local market knowledge and customer experiences with the Marketing department.
Compile prospective customer lists from direct mail, advertisements, community activities, trade shows, business seminars, and other sources.
Assist in closing sales as needed.
Work to resolve customer complaints regarding sales and service.
Analyze and distribute new-sale cancellation requests in an effort to retain customers.
Plan and conduct ongoing training for sales personnel in customer service, selling techniques, and safety policies and procedures.
Determine work procedures, prepare work schedules, and expedite workflow.
Track the sales efficiencies of each salesperson.
Develop, implement, and maintain performance standards, measurements, and corrective devices to accomplish approved sales plans and goals.
Ensure recruiting, interviewing, and staffing are conducted to adequately staff the sales function.
Evaluate staff performance, make salary recommendations, and administer disciplinary actions consistent with company policy.