Market Sales Manager
About The Position
The Market Sales Manager develops and leads a well-trained sales staff that meets or exceeds sales quotas, grows market share and the customer base within established budget levels, and maintains high ethical standards and compliance with company policies. The role manages Sales Counselors and provides ongoing guidance and instruction on sales methods, customer service, prospecting, product knowledge, presentations, closing, pricing, paperwork, aftercare, and compliance. The manager develops community-appropriate marketing programs, monitors competitor pricing, and participates in events that generate prospects and increase awareness. The position also oversees contract and discount reviews, financial-control reporting, sales materials and equipment, sales programs and incentives, and the professional upkeep of sales offices and rooms. The manager ensures staff follow the Code of Conduct, hold appropriate licenses, and comply with applicable laws and regulations.
Requirements
- High school diploma or equivalent.
- At least 5 years of sales management experience in the cemetery or funeral industry.
- Valid state or provincial driver’s license and a good driving record.
- Insurance license where required by state or provincial law and prescribed by the applicable state board.
- Working knowledge of a Windows-based PC environment and Microsoft Office applications.
- Ability to maintain confidentiality.
- Ability to work beyond standard business hours when necessary to serve customers.
- Ability to set challenging but achievable employee goals.
Nice To Haves
- Bachelor’s degree preferred.
- Sales Counselor and sales supervisory experience preferred.
- Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
- Knowledge of Customer Relationship Management systems is a plus.
Responsibilities
- Meet and exceed established location sales quotas.
- Ensure Sales Counselors use methods set forth in training manuals and follow company policies and procedures.
- Provide initial and ongoing sales instruction to help Sales Counselors meet or exceed customer needs.
- Manage Sales Counselors and serve as their primary resource on aftercare, prospecting, product knowledge, presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance, and customer service.
- Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
- Analyze and remain aware of competitor pricing.
- Plan and participate in community events to develop prospects and increase awareness of the location.
- Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state, provincial, or federal laws.
- Approve customer discounts.
- Prepare reports demonstrating compliance with financial controls.
- Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
- Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and compliant with company policies.
- Keep sales rooms and offices clean and orderly to provide a professional atmosphere for Sales Counselors and the public.
- Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
- Ensure sales practices comply with federal, state, provincial, and local regulations.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending Accounts for health care and dependent care.
- Health Savings Account with company contribution.
- Sick leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Voluntary accidental death or dismemberment insurance.
- Dependent life insurance.
- SCI 401(k) Retirement Savings Plan with company match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
