Market Sales Manager

TruGreen•Spokane, WA

10d•$65,979 - $109,965

About The Position

The Market Sales Manager is responsible for developing and leading sales activities within an assigned TruGreen branch and overseeing performance across a market comprising multiple locations and Branch Sales Managers. The role staffs and leads the sales team to increase sales volume and maximize profit, develops strategies to expand the customer base, and manages sales resources to meet business expectations. The position manages and develops sales managers, creates market-level sales plans and forecasts, and works to achieve sales objectives within designated budgets. It supports marketing programs and shares local market knowledge with the Marketing department. The Market Sales Manager also supports lead generation and sales closing, works to resolve customer concerns and retain customers, and plans ongoing training in customer service, selling techniques, and safety. The role establishes work procedures and schedules, tracks sales efficiency, maintains performance standards, and oversees recruiting, staffing, performance evaluations, salary recommendations, and disciplinary actions. The role requires the ability to speak, read, and write fluently in English. The employee must be physically located in the United States while performing the job. TruGreen performs pre-employment testing.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field, or an equivalent combination of education and experience.
2–4 years of supervisory experience.
2–3 years of outside sales experience.
Certificates, licenses, and registrations as required by federal and state law.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Proven leadership ability and ability to drive sales teams.
Ability to manage managers.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups, customers, and the general public.
Computer skills using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Fluent English speaking, reading, and writing skills.
Must be physically located in the United States while performing the job.
Ability to meet the stated physical demands, including lifting up to 25 pounds independently and, occasionally, moving up to 50 pounds with assistance.

Responsibilities

Manage a team of sales managers and oversee their development, performance, and results.
Develop market-level sales plans and forecasts and ensure sales objectives are achieved within designated budgets.
Assist with executing marketing programs, including door-to-door, direct mail, inside, and outside marketing, to support profit, growth, and expansion of TruGreen services.
Share local market knowledge and customer experiences with the Marketing department.
Compile prospective customer leads using information from direct mail, advertisements, community activities, trade shows, business seminars, and other resources.
Assist in closing sales as needed.
Resolve customer complaints regarding sales and service, and analyze and distribute new-sale cancellation requests in an effort to retain customers.
Plan and conduct ongoing sales personnel training in customer service, selling techniques, and safety policies and procedures.
Determine work procedures, prepare work schedules, expedite workflow, and track each salesperson’s sales efficiency.
Develop, implement, and maintain performance standards, measurements, and corrective measures to accomplish approved plans and goals.
Ensure recruiting, interviewing, and staffing are conducted to adequately staff the sales function.
Evaluate staff performance, make salary recommendations, and administer disciplinary actions consistent with company policy.