Mortgage Expert

Ephrata National Bank•Ephrata, PA

3d•$33 - $44

About The Position

The Mortgage Expert/Loan Officer proactively solicits residential mortgage business and sells Ephrata National Bank (ENB) mortgage products to meet established loan quality and production goals. The role develops and maintains a quality network of referral relationships, including real estate professionals, builders, professional and personal contacts, and other sources. The Mortgage Expert also participates in business development, community homeownership initiatives, and professional organizations. The minimum annual personal production goal is $9,000,000 in closed residential mortgage volume. The Mortgage Expert responds to customer inquiries and referrals from personal contacts and ENB business channels; interviews prospective borrowers; analyzes their financial and credit information; determines financing objectives; explains product and pricing policies; gathers required information and documentation; and provides advice on suitable financial products. The role oversees the loan process from origination to closing, maintains customer and partner communication, and works with processing and mortgage colleagues to meet service, quality, and deadline standards. The position requires compliance with federal and state policies, regulatory requirements, and HMDA requirements, as well as maintaining current NMLS licensing. This is a full-time position serving Lancaster County clients. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required to meet business needs. The role operates in a professional office environment and may require travel. It has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
One to five years of mortgage or banking industry experience.
Experience originating loans for underwriting under FNMA, FHLMC, and ENB Residential Loan Policy guidelines.
Ability to perform residential mortgage loan origination services with limited supervision.
Knowledge of banking principles, documentation, services, and operations.
Knowledge of bank mortgage products and services, loan application policies and procedures, and documentation required by regulatory agencies.
Ability to review documents for sufficiency and accuracy against approval and policy standards and make financial recommendations to prospective customers.
Knowledge of compliance and federal standards related to taking mortgage loan applications and providing required disclosures.
Excellent customer service and interpersonal skills.
Ability to maintain excellent working relationships with other bank support areas.
Excellent time management, organization, and prioritization skills, including the ability to perform multiple tasks simultaneously.
Ability to communicate clearly and effectively, verbally and in writing, with a variety of audiences.
Ability to analyze and comprehend complex financial data and provide financial alternatives.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency using a loan operating system (LOS); Encompass is preferred.
Ability to meet the position's physical demands, including lifting or moving up to 25 pounds.

Nice To Haves

Experience with the Encompass loan operating system.

Responsibilities

Develop and maintain relationships with existing and prospective business referral sources.
Market and promote ENB financial products and prospect for new mortgage lending opportunities.
Develop a business referral network through marketing, cold-calling, prospecting, and networking.
Plan and execute quality client and prospect calls to drive revenue growth through self-sourced opportunities.
Represent ENB in community activities and organizations to promote homeownership opportunities.
Meet with customers and prospective borrowers during stages of the loan process.
Review and analyze borrowers' credit, income, assets, investments, debts, and other financial information; determine financing objectives and goals.
Present appropriate ENB products and programs, explain guidelines and pricing, and advise customers about product options and their advantages and disadvantages.
Apprise customers of pricing and lock rates as required.
Collect complete and accurate loan applications and supporting documentation, and upload documentation to Encompass.
Prepare and deliver required regulatory disclosures and re-disclosures to applicants.
Submit complete and accurate loan packages to processing and collaborate with team members to meet processing deadlines and quality standards.
Collaborate with the Mortgage Specialist to ensure loan documents are submitted to underwriting and loan conditions are met in accordance with service level agreements.
Oversee the loan process from origination to closing and provide ongoing communication to customers, business partners, and other parties involved in the application.
Communicate with realtors, builders, and other parties to obtain loan status updates.
Identify opportunities to cross-sell bank products, including deposit products, and coordinate referrals.
Achieve ENB production goals while meeting quality standards.
Complete assigned Mortgage Expert training activities and all required ENB training; review and acknowledge policies and procedures by deadlines.
Maintain current knowledge of lending programs, policies, procedures, and regulatory requirements and perform job functions in accordance with ENB policies.
Maintain all NMLS licensing requirements.

Benefits

Medical plans with prescription drug coverage.
Health savings account and/or flexible spending account.
Dependent care flexible spending account.
Dental and vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay, jury duty, and bereavement.
Disability insurance coverage.
Maternity and parental leave.
Educational assistance.
Wellness program with financial incentives.
Incentive-eligible compensation based on company, business, and/or individual performance.