Mortgage Servicer

Apple Federal Credit Union•Fairfax, VA

9d•$27 - $34•Onsite

About The Position

Under general supervision and following established policies and procedures, the Mortgage Servicer assists with servicing mortgage and home equity loan payments, escrow and file maintenance, record-keeping, Certificates of Satisfaction, Allonges, collections requests, and member relations. The position supports the AVP of Mortgage Servicing, Secondary Market Analyst, branch staff, mortgage and home equity loan originators, processors, underwriters, closers, and the Collections Department. The Mortgage Servicer follows Apple Federal Credit Union policies and procedures, applicable Bank Secrecy Act regulations, and The Apple Way principles: Team Up, Serve With Purpose, Challenge Yourself, and Own It. Other duties may be assigned by the Mortgage Servicing Manager. The role is located at 4097 Monument Corner Drive, Fairfax, Virginia. Travel may be required. Candidates must be able to lift 25 pounds and use standard office equipment.

Requirements

At least three years of experience in mortgage-related work.
Knowledge of mortgage loan products and features.
High school diploma or equivalent (GED).
Excellent member-service, telephone, and interpersonal skills.
Excellent organizational skills and attention to detail.
PC proficiency, including Microsoft Windows, Microsoft Office (Word and Excel), and mortgage software.
Ability to lift 25 pounds and use standard office equipment, including a PC, fax machine, copier, and telephone.
Ability to function in a financial institution environment.
Travel may be required.

Nice To Haves

Some college coursework.

Responsibilities

Maintain loan records and process mortgage and home equity loan payments received by mail or payroll deduction.
Process paperwork required for payment of fees and prepare routine member correspondence as needed.
Handle address-change notifications and assist members by telephone and in person with routine questions about payoffs, ownership changes, note modifications, beneficiaries, and other existing-loan details.
Help maintain loan escrow accounts and process related transactions, including ARM adjustments, escrow analyses, PMI payments, homeowner’s insurance payments, and real estate tax payments.
Board newly funded loans and verify accuracy after transfer to the servicing system.
Process certificates of satisfaction and lien-release forms for paid-off mortgages or Second Trusts.
Audit mortgage loan files processed by loan advisors and processors for completeness, accuracy, and compliance with regulations, Apple Federal Credit Union procedures, and Freddie Mac LP Findings.
Help package and send sold loan files for delivery to or audit by secondary market investors.
Process Allonges for First and Second Trust Balloon Notes, maintain a tracking system for signed and returned Allonges, and follow up with members when necessary.
Perform month-end and year-end reporting.
Assist mortgage and home equity loan staff with loan processing and origination duties as required.
Follow credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.