Mortgage Servicer

Apple Federal Credit Union•Fairfax, VA

1d•Onsite

About The Position

Under general supervision and following established policies and procedures, the Mortgage Servicer assists with servicing mortgage and home equity loans, including payment processing, escrow maintenance, file maintenance, record-keeping, Certificates of Satisfaction, Allonges, collections requests, and member relations. The role works with mortgage servicing leadership, secondary market staff, branch staff, mortgage and home equity loan teams, and the Collections Department. The Mortgage Servicer follows Apple Federal Credit Union policies and procedures and applicable Bank Secrecy Act regulations, and performs other duties as assigned by the Mortgage Servicing Manager. The position is based at 4097 Monument Corner Drive, Fairfax, Virginia. The role requires the ability to function in a financial institution environment and may require travel. Candidates must be able to lift 25 pounds and use standard office equipment.

Requirements

At least three years of experience in mortgage-related work.
Knowledge of mortgage loan products and features.
High school diploma or equivalent (GED).
Excellent member service, telephone, and interpersonal skills.
Excellent organizational skills and attention to detail.
PC proficiency, including MS Windows, MS Office Suite (Word and Excel), and mortgage software.
Ability to lift 25 pounds and use standard office equipment, including a PC, fax, copier, and telephone.
Ability to function in a financial institution environment.
Ability to travel if required.
Selected candidates are subject to credit and background checks to determine employment eligibility.

Nice To Haves

Some college coursework.

Responsibilities

Perform duties incidental to the maintenance of loan records.
Process payments received by mail or payroll deduction and process paperwork for payment of fees.
Prepare routine member letters and handle change-of-address notifications.
Assist members by telephone and in person with routine questions about payoffs, change of owner, note modifications, beneficiaries, and other details of existing loans.
Help maintain loan escrow accounts and process related transactions, including ARM adjustments, escrow analyses, PMI payments, homeowners insurance payments, and real estate tax payments.
Board newly funded loans and verify their accuracy after transfer to the servicing system.
Process Certificates of Satisfaction and lien-release forms for paid-off mortgages or Second Trusts.
Audit mortgage loan files processed by loan advisors and processors for completeness, accuracy, and compliance with regulations, Apple Federal Credit Union procedures, and Freddie Mac LP Findings.
Help package and send sold loan files for delivery to or audit by secondary market investors.
Process Allonges for First and Second Trust Balloon Notes and track their signing and return, following up with members when necessary.
Perform month-end and year-end reporting.
Assist mortgage servicing, origination, underwriting, processing, closing, and home equity loan staff with loan processing and origination duties as required.
Adhere to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.
Perform other job duties as assigned by the Mortgage Servicing Manager.