Loan Servicer - Consumer Mortgage & Construction Lending

American Pride Bank•Tampa, FL

13h•$48,000 - $65,000

About The Position

The Mortgage Loan Servicer administers and services the bank’s consumer mortgage and consumer construction loan portfolios. The role ensures accurate loan maintenance, payment processing, escrow administration and oversight, construction draw administration, customer service, and regulatory compliance throughout each loan’s life. The Loan Servicer is a primary contact for borrowers on servicing matters and works with lenders, contractors, title companies, inspectors, and internal bank personnel to support timely and accurate servicing.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of mortgage servicing, loan operations, construction lending support, or related banking experience preferred.
Knowledge of consumer mortgage servicing and residential construction lending practices.
Extensive experience using the Jack Henry & Associates core banking platform required.
Understanding of mortgage documents, construction loan documentation, escrow administration, and loan accounting.
Familiarity with mortgage servicing regulations, including RESPA, TILA, CFPB servicing requirements, and related consumer lending regulations.
Strong attention to detail and organizational skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong customer service and communication skills.
Ability to review documentation for completeness and accuracy.
Proficiency with loan servicing systems, Microsoft Office applications, and banking software.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Experience with residential construction loan servicing, draw administration, or mortgage servicing strongly preferred.

Responsibilities

Process and post mortgage payments accurately and promptly.
Maintain loan records and servicing systems, including borrower information, payment histories, interest rate changes, and loan modifications.
Process principal reductions, payoff requests, assumptions, subordinations, and loan modifications.
Prepare and process mortgage payoffs and satisfactions.
Monitor adjustable-rate mortgage changes and provide timely borrower notifications when applicable.
Maintain accurate servicing records in accordance with bank policies and regulatory requirements.
Prepare and record necessary notices and releases.
Administer consumer construction and renovation loans from closing through project completion.
Review and process construction draw requests according to approved loan terms and bank procedures.
Coordinate inspections, lien waiver collection, title updates, and supporting documentation before construction-fund disbursements.
Verify compliance with draw conditions and approved budgets.
Monitor construction progress and completion timelines, escalating exceptions when appropriate.
Maintain detailed records of draws, inspections, contractor documentation, and project status.
Coordinate conversion of construction loans to permanent financing when applicable.
Communicate with borrowers, contractors, builders, title companies, and lenders about draw requests and construction servicing.
Track hazard and flood insurance renewals, including for loans without escrow.
Manage force-placed insurance notices and national disaster or flood disaster protection.
Oversee higher-priced mortgage escrow requirements and escrow cancellation requests.
Monitor tax delinquencies on loans without escrow.
Respond to borrower inquiries about loan balances, payment history, escrow accounts, construction draws, payoff information, and general servicing matters.
Research and resolve servicing issues in a timely and professional manner.
Provide borrowers with requested documentation, statements, and servicing information.
Protect confidential customer information while maintaining a high level of customer service.
Build and maintain positive relationships with borrowers and internal business partners.
Ensure compliance with applicable federal and state mortgage servicing regulations, consumer protection laws, and bank policies.
Assist with servicing-related audits, examinations, and internal reviews.
Maintain accurate records and support regulatory and internal reporting requirements.
Support annual reporting requirements, including escrow statements, tax reporting, and customer notices.
Identify and report servicing exceptions, errors, and potential compliance concerns.