Consumer Lending Representative - Consumer Lending
About The Position
The Consumer Lending Representative assists members and prospective members seeking consumer loans, primarily through inbound phone and video chat channels. The representative provides service while processing and finalizing a variety of consumer loans, builds relationships, identifies members’ needs, and educates them about products and services that can support their financial well-being and quality of life. After a period of training and performance evaluations, employees may be able to work from home; the timeframe may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Employees working from home must reside in Texas, have an internet connection that meets RBFCU’s minimum requirements, and provide a safe, suitable, distraction-free workspace. A reliable home internet provider capable of a hard-wired connection is required; an Ethernet cable is provided. The role offers opportunities to learn and grow through RBFCU’s Path to Promotion and Learning and Development program. Candidates who successfully complete RBFCU’s Bilingual Spanish/English certification may earn an additional $2.00 differential.
Requirements
- High school diploma or GED.
- At least 9 months of financial institution experience or 2 years of customer service experience.
- Proficiency using a PC, software, Microsoft applications, and other office equipment.
- Ability to type 25 words per minute and use 10-key by touch.
- Excellent organizational, time-management, and interpersonal skills.
- Ability and desire to work well in a team environment and develop strong working relationships with external parties.
- Ability to work a flexible Monday–Saturday schedule.
- For work-from-home eligibility: reside in Texas, meet RBFCU’s minimum internet connection requirements, have reliable internet service that can be hard-wired, and provide a safe, suitable, distraction-free workspace.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Fulfill member and prospective member loan applications and inquiries, and finalize and fund various types of consumer lending loans.
- Provide enthusiastic, professional, quality, prompt, and courteous service to members and others as appropriate.
- Discuss and recommend products and services that meet members’ needs and RBFCU’s mission.
- Process paperwork and collect fees required to complete title work.
- Inform members of loan decisions and provide information about ancillary loan products.
- Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
- Include appropriate people in decision-making, and make timely and informed decisions.
- Accept responsibility, follow through on commitments, and react well under pressure.
- Strive to meet or exceed department standards.
- Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.
Benefits
- An additional $2.00 differential may be earned after successful completion of RBFCU’s Bilingual Spanish/English certification.
- Opportunities to learn and grow through the Path to Promotion and award-winning Learning and Development program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
