Consumer Lending Associate
About The Position
The Consumer Lending Associate provides customer service and sales support at an assigned Mariner Finance branch. The role presents loan solutions and other available products based on customer needs, processes and analyzes credit applications, and contacts customers with past-due balances to discuss possible solutions. The associate works toward individual and branch sales and service goals, follows applicable consumer lending laws, and handles cash transactions and deposits. The role requires physical presence at the assigned branch, with work schedules subject to change based on business needs. Seasonal and business-needs-based Saturday hours may be required.
Requirements
- At least one year of experience in a customer service or sales position.
- High school diploma or equivalent.
- Reliable transportation.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
- Ability to complete essential duties and functions accurately and on time.
- Demonstrated problem-solving and interpersonal skills in demanding situations.
- Must obtain applicable required licenses to sell insurance products offered by the branch.
- Must perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Nice To Haves
- Cash handling, selling, and/or collecting experience.
- Some college coursework.
- Bilingual fluency in Spanish and English.
Responsibilities
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
- Process credit loan applications and analyze credit and financial information for current and potential customers.
- Contact customers with past-due balances to offer possible solutions and resolve delinquency.
- Meet or exceed individual and branch goals related to the sale of company products and services.
- Learn and comply with applicable Federal, State, and Local consumer laws.
- Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
- Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
Benefits
- Competitive monthly incentive based on individual and company performance.
- Full-time employees receive a benefits package; details are available on the company benefits website.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
