Consumer Lending Representative - Consumer Lending
About The Position
The Consumer Lending Representative assists members and prospective members seeking consumer loans, primarily through inbound phone and video-chat channels. The representative provides quality service while processing and finalizing a variety of consumer loans, building member relationships, identifying needs, and explaining products and services that support members’ financial well-being. The role offers opportunities to learn and grow through RBFCU’s Path to Promotion and Learning and Development program. After training and performance evaluations, employees may be able to work from home; the timeframe may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Employees working from home must reside in Texas, meet RBFCU’s minimum internet requirements, have a reliable provider and hard-wired connection, and maintain a safe, suitable, distraction-free workspace. Successful completion of RBFCU’s bilingual Spanish/English certification qualifies employees for an additional $2.00 differential.
Requirements
- High school diploma or GED.
- At least 9 months of financial institution experience or 2 years of customer service experience.
- Proficiency using a PC, software, Microsoft applications, and other office equipment.
- Typing speed of 25 words per minute and 10-key by touch.
- Excellent organizational, time-management, and interpersonal skills.
- Ability and desire to work well in a team environment and develop strong working relationships with external parties.
- Ability to work a flexible Monday–Saturday schedule.
- For work-from-home eligibility: reside in Texas, meet RBFCU’s minimum internet requirements, have a reliable home internet provider for a hard-wired connection, and provide a safe, suitable, distraction-free workspace.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Fulfill member and prospective member loan applications and inquiries, and finalize and fund various types of consumer loans.
- Provide enthusiastic, professional, prompt, courteous, and high-quality service.
- Discuss and recommend products and services that meet member needs and RBFCU’s mission.
- Process paperwork and collect fees required to complete title work.
- Inform members of loan decisions and provide information about ancillary loan products.
- Maintain current working knowledge of RBFCU policies, procedures, and regulatory laws.
- Include appropriate people in decision-making and make timely, informed decisions.
- Accept responsibility, follow through on commitments, and react well under pressure.
- Strive to meet or exceed department standards.
- Perform other duties as assigned.
Benefits
- Employees may work from home after training and performance evaluations, subject to requirements.
- A $2.00 differential is available after successful completion of RBFCU’s bilingual Spanish/English certification.
- Access to RBFCU’s Path to Promotion and Learning and Development program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
