Consumer Lending Associate
About The Position
Mariner Finance is hiring a Consumer Lending Associate to provide customer service and lending support at an assigned branch. The role helps customers identify loan solutions suited to their needs, processes loan applications, reviews credit and financial information, and works with customers who have past-due balances. It also supports branch sales goals, maintains a cash drawer, processes payments, and delivers daily deposits when required. The position requires physical presence at the assigned branch, except in certain company-determined emergencies. Work schedules may change to meet business needs, and Saturday hours may be required seasonally or as needed. The posted base salary range is $18.00–$21.00 per hour. The role is also eligible for a monthly incentive based on individual and company performance. The base salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity. Mariner Finance states that full-time employees receive a benefits package; benefit details are available on the company's careers website.
Requirements
- At least one year of experience in a customer service or sales position.
- High school diploma or equivalent.
- Reliable transportation.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
- Ability to complete essential duties and functions in a timely and accurate manner.
- Demonstrated problem-solving and interpersonal skills in demanding situations.
- Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
Nice To Haves
- Experience with cash handling, selling, and/or collecting.
- Some college coursework.
- Fluency in Spanish and English.
Responsibilities
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
- Process credit loan applications and analyze credit and financial information for current and potential customers.
- Contact customers with past-due balances to offer possible solutions and resolve delinquency.
- Meet or exceed individual and branch goals related to sales of company products and services.
- Learn and comply with applicable federal, state, and local consumer application laws.
- Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
- Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
- Obtain applicable required licenses to sell insurance products offered to customers by the branch.
- Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company, in consultation with applicable regulatory agencies as necessary.
Benefits
- Full-time employees receive a benefits package; details are available on the company's careers benefits website.
- Competitive monthly incentive based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
