Consumer Lending Sales Associate

Mariner Finance • Temecula, CA

2d • $18 - $24 • Onsite

About The Position

Mariner Finance is hiring a Consumer Lending Sales Associate to provide customer service and support lending and sales activities at an assigned branch. The role processes loan applications, reviews customer credit and financial information, offers loan solutions and other sales products, and works with past-due customers to identify possible solutions. It also involves meeting individual and branch sales goals, learning applicable consumer lending laws, and maintaining a cash drawer and daily deposits. Additional duties may be assigned based on market demand and branch staffing.

The position is performed in person at the assigned branch. Scheduled hours are Monday, Wednesday, Thursday, and Friday from 9:00 AM to 5:30 PM, and Tuesday from 10:00 AM to 7:00 PM. Saturday work is required seasonally and as business needs require; schedules may change to address business needs. The role offers a base salary of $18.44–$23.97 per hour and eligibility for a monthly incentive based on individual and company performance. Full-time employees receive a benefits package; details are available through the company's benefits website.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.

Nice To Haves

• Cash-handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Perform work-related tasks at the assigned branch location, except in qualifying emergencies as determined by the company.

Benefits

• Full-time employees receive a benefits package; details are provided on the company's benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED