Mortgage Loan Servicer
About The Position
The Mortgage Loan Servicer provides accurate and timely servicing and post-closing support for National Bank of Commerce’s mortgage loan portfolio. The role maintains loan records; processes payments and servicing transactions; manages escrow accounts, insurance, taxes, PMI, and flood insurance requirements; and ensures loan data integrity throughout the loan lifecycle. The position researches and resolves account discrepancies, monitors loans in various stages, prepares and reviews operational and regulatory reports, supports investor and credit bureau reporting, performs account reconciliations and audits, and assists with HMDA reporting and adverse action file maintenance. It helps mitigate operational and reputational risk by ensuring compliance with bank policies, procedures, and applicable state and federal regulations, while maintaining accuracy, accountability, and customer service.
Requirements
- Associate degree in a related field and/or two years of relevant experience, or an equivalent combination of education and experience.
- Demonstrated professionalism, discretion, and strong interpersonal skills.
- Strong verbal and written communication skills.
- Positive, team-oriented attitude and ability to adapt to changing priorities in a fast-paced environment.
- Ability to meet performance goals while maintaining accuracy, quality, and efficiency.
- Self-motivated, with ability to work independently and navigate complex or evolving situations.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proficiency in mathematical calculations, including interest, rates, ratios, and percentages.
- Commitment to National Bank of Commerce’s core values of Respect, Integrity, Teamwork, and Accountability.
Responsibilities
- Maintain mortgage loan records and ensure loan data integrity throughout the loan lifecycle.
- Process loan payments and servicing transactions.
- Manage escrow accounts and requirements related to insurance, taxes, PMI, and flood insurance.
- Research and resolve account discrepancies.
- Monitor loans in various stages.
- Prepare and review operational and regulatory reports.
- Support investor and credit bureau reporting.
- Perform account reconciliations and audits.
- Assist with HMDA reporting and adverse action file maintenance.
- Ensure compliance with bank policies, procedures, and applicable state and federal regulations.
- Maintain accuracy, accountability, and customer service while helping mitigate operational and reputational risk.
Benefits
- Health, dental, and vision plans for the employee, spouse, and eligible children.
- Health Savings Account contribution, including employer contributions.
- Flexible spending accounts.
- 401(k) plan with a generous match.
- Paid time off program.
- Paid holidays and floating holidays.
- Volunteer time off program.
- Employer-paid life insurance.
- Voluntary life plans.
- Short-term disability insurance.
- Long-term disability insurance.
- Health and wellness incentive.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
