Sr. Loan Servicer

The Power to Shine•Gainesville, FL

About The Position

The Senior Loan Servicer supports complex loan servicing activities and ensures the accurate, efficient, and compliant administration of the credit union’s consumer and real estate loan portfolios. The role includes funding indirect consumer loans and direct real estate loans, maintaining loan accounts, resolving payment issues, administering escrow accounts, monitoring collateral requirements, and addressing servicing discrepancies. It ensures compliance with applicable laws and regulations, contractual obligations, investor requirements, and credit union policies and procedures while maintaining effective controls to protect assets and mitigate operational risk. As a subject matter expert and resource for the Credit Department, the Senior Loan Servicer provides technical guidance to loan servicing staff and helps resolve complex or escalated issues. The position collaborates with consumer lending, real estate lending, accounting, and other internal departments to strengthen controls, identify process improvements, and improve servicing accuracy and efficiency. Sound judgment, analytical and problem-solving skills, and attention to detail support effective loan administration, portfolio integrity, and member service.

Requirements

Three to five years of similar or related experience.
A two-year college degree or commensurate work experience.
Mortgage loan or related experience.
Good communication skills.
Ten-key calculator, typewriter, and keyboard skills.
Advanced working knowledge of Microsoft Excel and Word.
Strong time-management and organizational skills.
Ability to resolve first-level conflicts, build relationships, and solicit cooperation through personal contact with others inside and/or outside the organization.
Ability to handle confidential discussions with discretion, diplomacy, and tact.

Responsibilities

Coordinate lien perfection, title processing, and resolution of outstanding title issues for all types of collateral.
Maintain required documentation and record UCC filings for non-titled vehicles in accordance with credit union policies and applicable requirements.
Review construction loan draw requests, verify project progress against approved budgets and loan terms, coordinate inspections, monitor construction costs, and identify and communicate potential risks or discrepancies.
Monitor and resolve collateral insurance coverage issues; coordinate placement and removal of collateral protection insurance; process related loan and general ledger adjustments; and verify third-party collateral protection insurance, GAP, and warranty billing.
Administer first mortgage and HELOC servicing activities, including escrow management, PMI monitoring, credit reporting, monthly statements, delinquency notices, renewal letters, and adjustable-rate change notifications, ensuring compliance with applicable regulations, investor guidelines, and internal procedures.
Process daily loan transactions, review payment reports, prepare payoff quotes, and research and correct payment discrepancies.
Coordinate funding for indirect consumer and direct real estate loans, verify required documentation, and complete real estate post-closing reviews, including verification of recorded mortgages and final title policies.
Review and prepare letters of guarantee for insurance total-loss claims to facilitate claim processing and protect the credit union’s lien interests.
Process loan servicing requests submitted by members or internal staff in accordance with established policies and procedures.
Monitor non-escrowed real estate loans for property tax and insurance requirements and coordinate force-placed tax payments and collateral protection insurance as needed.
Provide technical guidance and support to loan servicing staff and assist with complex or escalated issues.
Collaborate with internal departments to strengthen operational controls and identify process improvements.
Perform other related duties as assigned.