Mortgage Servicer

American Pride Bank•Tampa, FL

About The Position

The Mortgage Loan Servicer administers and services the bank’s consumer mortgage and consumer construction loan portfolios. The position maintains loan records, processes payments and other loan transactions, administers escrow and construction draws, provides borrower service, and supports compliance throughout the life of each loan. The servicer is a primary contact for borrowers on servicing matters and works with lenders, contractors, title companies, inspectors, and internal bank personnel to ensure timely and accurate servicing. The role also oversees specified insurance, escrow, and tax-related matters; responds to borrower questions and resolves servicing issues; and assists with audits, examinations, reporting, and compliance monitoring.

Requirements

High school diploma or equivalent required.
Extensive experience using the Jack Henry & Associates core banking platform required.
Knowledge of consumer mortgage servicing and residential construction lending practices.
Understanding of mortgage documents, construction loan documentation, escrow administration, and loan accounting.
Familiarity with mortgage servicing regulations, including RESPA, TILA, CFPB servicing requirements, and related consumer lending regulations.
Strong attention to detail and organizational skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong customer service and communication skills.
Ability to review documentation for completeness and accuracy.
Proficiency with loan servicing systems, Microsoft Office applications, and banking software.

Nice To Haves

Associate's or Bachelor's degree.
At least 3 years of mortgage servicing, loan operations, construction lending support, or related banking experience.
Experience with residential construction loan servicing, draw administration, or mortgage servicing.

Responsibilities

Process and post mortgage payments accurately and on time.
Maintain loan records and servicing systems, including borrower information, payment histories, interest rate changes, and loan modifications.
Process principal reductions, payoff requests, assumptions, subordinations, and loan modifications.
Prepare and process mortgage payoffs and satisfactions.
Monitor adjustable-rate mortgage changes and provide borrower notifications when applicable.
Maintain accurate servicing records in accordance with bank policies and regulatory requirements.
Prepare and record necessary notices and releases.
Administer consumer construction and renovation loans from closing through project completion.
Review and process construction draw requests according to approved loan terms and bank procedures.
Coordinate inspections, lien waiver collection, title updates, and supporting documentation before disbursing construction funds.
Verify compliance with draw conditions and approved budgets.
Monitor construction progress and completion timelines, escalating exceptions as appropriate.
Maintain records of draws, inspections, contractor documentation, and project status.
Coordinate conversion of construction loans to permanent financing when applicable.
Communicate with borrowers, contractors, builders, title companies, and lenders about draw requests and construction servicing.
Track hazard and flood insurance renewals, including loans without escrow.
Handle force-placed insurance notices and national disaster and flood disaster protection.
Oversee higher-priced mortgage escrow requirements and escrow cancellation requests.
Monitor tax delinquencies on loans without escrow.
Respond to borrower inquiries about loan balances, payment history, escrow accounts, construction draws, payoff information, and other servicing matters.
Research and resolve servicing issues in a timely and professional manner.
Provide requested documentation, statements, and servicing information to borrowers.
Protect confidential customer information while maintaining a high level of customer service.
Build and maintain positive relationships with borrowers and internal business partners.
Ensure compliance with applicable federal and state mortgage servicing regulations, consumer protection laws, and bank policies.
Assist with servicing-related audits, examinations, and internal reviews.
Maintain accurate records and support regulatory and internal reporting requirements.
Support annual reporting requirements, including escrow statements, tax reporting, and customer notices.
Identify and report servicing exceptions, errors, and potential compliance concerns.