Mortgage Loan Servicer

Central Bank•Sioux Falls, SD

About The Position

The Mortgage Loan Servicer manages post-origination processes and servicing activities for 1-to-4 family mortgage loans and servicing-retained secondary market loans. The role communicates regularly with borrowers, lenders, and internal team members to ensure timely and accurate mortgage servicing. Duties include responding to inquiries, setting up loans, processing payments and payoffs, managing escrow accounts, tracking insurance and tax payments, maintaining records, and supporting compliance with applicable regulations and fair lending standards. The position also performs other related duties as assigned by management.

Requirements

Associate’s degree or equivalent work experience.
At least two years of experience in similar job duties.

Nice To Haves

Prior experience with Precision and Encompass.

Responsibilities

Respond promptly to borrower and team inquiries by phone, email, and workflow management systems.
Answer questions about loan payments, escrow accounts, and other servicing matters professionally and accurately.
Perform data entry and system setup for newly originated loans.
Process loan payments, payoff quote requests, and payoff funds.
Review daily payment reports for accuracy and compliance with investor requirements.
Manage escrow accounts, including tax and insurance payments, disbursements, and annual escrow analyses.
Complete daily transfers and validate investor funds in systems as assigned.
Review, verify, track, and upload insurance policy documentation to servicing systems.
Monitor and pay insurance premiums and follow up with third parties for required documentation.
Ensure tax and insurance payments are current for escrowed and non-escrowed loans.
Track insurance cancellations and non-renewals, and initiate force-placed insurance when necessary.
Maintain accurate records of loan transactions, payments, and communications.
Submit and track mortgage lien releases; review and correct daily loan payments; set up automatic payments; process HELOC fund advances; track temporary buydown payments; apply late-fee waivers as needed; and perform checkbacks and other quality-control processes.
Comply with applicable regulations, including RESPA and FCRA, and adhere to fair lending practices and ethical servicing standards.
Handle borrower information confidentially and professionally.
Perform other related duties and responsibilities as assigned by management.