Mortgage Administrator

Just Mortgages•Nottingham, NH

About The Position

The Mortgage Administrator supports mortgage and protection advisers by administering applications from sign-up through the application process. The role involves maintaining regular contact with advisers, lenders, clients, solicitors, insurers and other parties to help applications progress efficiently and provide clients with a smooth, high-quality experience. Administrators provide clients with updates and assistance with non-advice-based questions, manage case information using specialist in-house systems, and help ensure required documents and policy terms are supplied promptly. This is a full-time role based in Nottingham, working Monday to Friday from 09:00 to 17:30, with weekends and bank holidays off. The basic salary is £23,809, dependent on experience, with monthly and quarterly bonuses available. Dedicated training and coaching are provided, alongside opportunities to gain experience and progress.

Requirements

Excellent communication skills.
Ability to multitask and manage numerous responsibilities and tasks.
Confidence speaking with clients, colleagues, solicitors, lenders and potential clients by phone, including handling difficult conversations and helping move stalled processes forward.
Ability to identify client needs and work toward the best possible outcome for clients and the business.
Ability to reach targets and achieve results.
Legal entitlement to live and work in the UK; evidence of right to work, proof of address and National Insurance details are required.

Nice To Haves

A general understanding of mortgages is beneficial but not essential.

Responsibilities

Maintain relationships through regular contact with mortgage advisers, lenders and clients.
Help ensure clients have a smooth and pleasant experience with the Just Mortgages process.
Administer mortgage and protection applications from sign-up, including supplying outstanding documents to lenders and insurers.
Assist mortgage and protection advisers by supplying relevant data to lenders and insurers.
Work proactively with all parties involved to help ensure policy terms are produced as soon as possible.
Use specialist in-house systems to add case notes, input data and update the status of mortgage and protection applications to support efficiency.
Provide clients with regular updates and feedback throughout the buying process.
Answer non-advice-based client questions to support peace of mind and a high-quality service.