Mortgage Administrator

Spicerhaart • Nottingham, NH

6d

About The Position

The Mortgage Administrator supports mortgage and protection advisers by administering applications from sign-up through the process. The role involves coordinating with clients, advisers, lenders, solicitors, and insurers; supplying required data and documents; keeping cases updated in specialist in-house systems; and helping ensure a smooth, high-quality client experience. The position is based in Nottingham and offers a basic salary of £23,809, dependent on experience, with monthly and quarterly bonuses available. It is full-time, Monday to Friday, 09:00–17:30, with weekends and bank holidays off. Dedicated training and coaching are provided, with opportunities to build experience and progress.

Requirements

• Excellent communication skills.
• Ability to multitask and manage numerous responsibilities and tasks.
• Ability to speak with clients, colleagues, solicitors, lenders, and potential clients by phone, including handling difficult conversations and helping move stalled processes forward.
• Ability to identify client needs and work toward the best possible outcome for clients and the business.
• Ability to reach targets and achieve results.
• Legal entitlement to live and work in the UK; evidence of right to work is required.
• Provide proof of address and National Insurance details.

Nice To Haves

• A general understanding of mortgages is beneficial but not essential.

Responsibilities

• Maintain relationships through regular contact with mortgage advisers, lenders, and clients.
• Ensure clients have a smooth and pleasant experience with the Just Mortgages process.
• Administer mortgage and protection applications from sign-up, including supplying outstanding documents to lenders and insurers.
• Assist mortgage and protection advisers by supplying integral data to lenders and insurers.
• Work proactively with all parties involved to ensure policy terms are produced as soon as possible.
• Use specialist in-house systems to add case notes, input data, and update the status of mortgage and protection applications to improve efficiency.
• Provide clients with regular updates and feedback throughout the buying process.
• Help clients with non-advice-based questions to support a smooth, high-quality service and provide peace of mind.

Benefits

• Monthly and quarterly bonuses are available.
• Dedicated training and coaching to support ongoing development.
• Opportunities to gain experience and knowledge and progress to the next level.
• Weekends and bank holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed