Mortgage Administration

Bravera•Mandan, ND

About The Position

Bravera is hiring for a Mortgage Administration position in Mandan, North Dakota. This role maintains vendor websites used by the Mortgage Banking Department and ensures the department’s work meets or exceeds established policies and procedures. The position helps establish consistency and efficiency in the mortgage process through forward thinking, technical and logical review of current policies and procedures, and adaptation to changing mortgage requirements. The role provides software and vendor-site support, trains mortgage staff, maintains department systems and accounts, reviews work and documentation, and develops and updates mortgage operations procedures. It also monitors staffing and workloads, completes reports and vendor recertifications, supports compliance training, stays informed about industry changes, and promotes communication, teamwork, and Bravera in the community. The position requires confidentiality, professionalism, accurate and timely work, and adherence to banking regulations, including Bank Secrecy Act requirements.

Requirements

Bachelor’s degree in business administration, business management, finance, or a related field; or an acceptable combination of education and experience.
At least 3 years of related experience with supervisory experience, or an acceptable combination of education and experience.
Logical and technical skills to review policies and procedures and help establish consistency and efficiency.
Ability to adapt to changing mortgage requirements and think ahead.
Ability to prioritize and organize work while remaining flexible.
Ability to maintain confidentiality and professionalism.
Ability to provide training and support to staff using loan software and vendor websites.

Responsibilities

Maintain vendor websites used by the Mortgage Banking Department and help ensure departmental work meets established policies and procedures.
Train new mortgage staff in best practices and use of Encompass Loan Origination Software, including its role in the home loan process.
Provide advice, guidance, and user support for Encompass and vendor websites.
Keep loan software, passwords, and websites updated; implement enhancements promptly and manage software parameters.
Provide departmental training on software, compliance, and documentation, and coordinate outside training as needed; work with the supervisor to implement compliance training.
Understand Bravera Loan Policy and Procedures and attend training on updates and changes.
Ensure mortgage operations work is completed accurately and on time according to established workflows; review files and documentation as needed.
Develop and regularly review mortgage operations procedures, identify strengths and weaknesses, and work with staff to update and improve procedures.
Monitor workloads and ensure adequately trained staff are available for work assignments.
Complete annual recertifications with vendors, investors, and agencies as needed.
Prepare monthly department reports for the Mortgage Operations Supervisor and Mortgage Banking Manager.
Manage Bravera’s NMLS account and UPS (WorldWideExpress) account.
Promote teamwork and open communication within Mortgage Banking, across loan administration functions, and with other departments.
Prioritize and organize assignments efficiently while remaining flexible when work changes.
Keep current on industry trends, programs, and regulations through continuing education and training.
Promote Bravera in the community by participating in civic and community events, activities, committees, and organizations.
Follow banking rules and regulations, including Bank Secrecy Act requirements; watch for potential fraud or money laundering and report suspicious activity to the BSA Officer.
Maintain confidentiality and professionalism regarding employee and customer information.