Loan Processor 1 - Mortgage Administration

F.N.B. Corporation•Greensboro, NC

About The Position

The Loan Processor is primarily responsible for gathering, organizing, and processing residential mortgage loan documentation and establishing and maintaining loan documentation files. The role functionally supports loan officers and staff, finalizes loan application packages, and performs administrative support duties while providing high-quality service to customers. The position processes residential mortgage applications by gathering required documentation from mortgage loan officers and borrowers, entering data into the Loan Origination System (LOS), and ensuring accurate documentation and data entry for timely underwriting determinations. It reviews and indexes loan and third-party documents, orders required verifications and insurance commitments, and communicates with borrowers, settlement agents, insurance providers, underwriters, vendors, and internal partners to facilitate loan completion and clear underwriting conditions. The Loan Processor records communications and milestones in the LOS, maintains an accurate and reviewable loan history, troubleshoots potential approval issues, and escalates issues as needed. The role also maintains knowledge of loan programs, compliance and regulatory risks, and relevant policies and procedures. Employees are responsible for managing risks in accordance with F.N.B. Corporation’s risk management program and complying with applicable laws and company procedures.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Excellent organizational, analytical, and interpersonal skills.
Excellent written and verbal communication skills.
Detail-oriented.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Basic-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of compliance issues, the secondary market, and job-related policies and procedures.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Responsibilities

Process residential mortgage loan applications by gathering required documentation from mortgage loan officers and borrowers.
Enter application data into the Loan Origination System (LOS) and ensure documentation and data entry support an accurate, timely underwriting determination.
Collect and review sales contracts, credit reports, IRS returns, construction plans and specifications, appraisals, title commitments, flood certificates, and other required documents.
Index received documentation in the imaging system and order and review required verifications, re-verifications, and insurance commitments.
Facilitate information exchange among loan officers, borrowers, settlement agents, insurance providers, and other parties to complete loan transactions.
Communicate with underwriters to identify and facilitate clearance of conditions.
Document communications and loan milestones in the LOS, maintain a clear loan history, and escalate issues for resolution as necessary.
Initially review loan and third-party documentation to identify potential issues that could jeopardize loan approval.
Build partnerships with loan officers and operations partners, and act as a liaison with vendors and borrowers to support timely transaction completion.
Maintain knowledge of compliance and regulatory risks, loan programs, and program requirements.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.