AVP, Mortgage Expert

Ephrata National Bank•Elkton, MD

3d•$44 - $58

About The Position

The Mortgage Expert / Loan Officer proactively solicits residential mortgage business and sells Ephrata National Bank mortgage products while meeting established loan quality and production goals. The role develops and maintains a network of referral relationships—including real estate professionals, builders, and professional and personal contacts—and participates in business development, community homeownership efforts, and professional organizations. The position responds to customer inquiries and referrals, interviews prospective borrowers, analyzes financial and credit information, identifies financing objectives, explains product and pricing policies, and gathers required information. It is responsible for exceptional customer service, thorough knowledge of lending programs and regulatory requirements, professional ethics, compliance with federal and state policies, and adherence to HMDA requirements. The minimum annual personal production goal is $12,000,000 in closed residential mortgage volume. The Mortgage Expert manages customer relationships and loan activity from origination through closing, including complete applications and supporting documentation, regulatory disclosures, timely submission of loan packages to processing, coordination with mortgage specialists and other parties, and ongoing status communication. The role also identifies opportunities to cross-sell other bank products and completes required training and licensing activities. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Six to eight years of relevant experience.
Mortgage industry experience, including a minimum of three years as a Mortgage Loan Originator.
Experience originating loans for underwriting to agency and ENB Residential Loan Policy guidelines, as well as FHA, VA, USDA, or Construction/Permanent programs.
Ability to perform residential mortgage loan origination services with limited supervision.
Knowledge of bank mortgage products and services.
Ability to review documents for sufficiency and accuracy against approval and policy standards and make financial recommendations to prospective customers.
Knowledge of compliance and federal standards relating to mortgage loan applications and required disclosures.
Excellent customer service and interpersonal skills.
Ability to maintain effective working relationships with other bank support areas.
Excellent time-management and organizational skills, including the ability to prioritize and handle multiple tasks simultaneously.
Clear and effective verbal and written communication skills across a variety of audiences.
Ability to analyze and comprehend complex financial data and provide financial alternatives.
Knowledge of banking principles, documentation, services, and operations.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency with a Loan Operating System (LOS), preferably Encompass.
Thorough knowledge of loan application policies and procedures and documentation required by regulatory agencies.

Responsibilities

Develop and maintain relationships with existing and prospective business referral sources.
Market and promote ENB financial products, prospect for mortgage lending opportunities, and drive revenue growth through self-sourced opportunities.
Plan and execute client and prospect calls, including marketing, cold-calling, prospecting, and networking.
Represent ENB in community activities and organizations and promote homeownership opportunities.
Meet with prospective borrowers, review and analyze credit and financial information, and determine financing objectives and goals.
Present appropriate ENB products and programs, explain guidelines and pricing, and lock rates as required.
Collect and analyze information regarding customer income, assets, investments, and debts; provide financial advice and alternatives suited to customer needs and circumstances.
Prepare complete and accurate loan applications, collect supporting documentation, and upload documentation to Encompass.
Prepare and deliver required regulatory disclosures and re-disclosures to applicants.
Submit complete and accurate loan packages to processing on time and collaborate with team members to meet processing deadlines and quality standards.
Oversee the loan process from origination to closing and maintain ongoing communication with customers and business partners.
Collaborate with the Mortgage Specialist to submit loan documents to underwriting in accordance with service-level agreements and ensure loan conditions are met.
Communicate loan status with customers, Mortgage Specialists, realtors, builders, and other parties involved in the application process.
Identify appropriate opportunities to cross-sell other bank products, including deposit products, and coordinate referrals.
Achieve ENB production goals within established quality standards, including the minimum annual personal production goal of $12,000,000 in closed residential mortgage volume.
Complete assigned Mortgage Expert training, required ENB training, and policy acknowledgements by communicated deadlines.
Maintain current knowledge of lending programs, policies, procedures, and regulatory requirements; perform duties in accordance with ENB policies and procedures.
Maintain all licensing requirements under the Nationwide Multistate Licensing System & Registry (NMLS).

Benefits

Medical plans with prescription drug coverage.
Health savings account and/or flexible spending account.
Dependent care flexible spending account.
Dental insurance.
Vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay, jury duty, and bereavement.
Disability insurance coverage.
Maternity and parental leave.
Educational assistance.
Wellness program with financial incentives.
Incentive-eligible compensation based on company, business, and/or individual performance.