Mobility Equipment Technician

Rehab Medical • Baton Rouge, LA

2d

About The Position

Rehab Medical is hiring a Mobility Equipment Technician for its Operations Team. This role ensures patients receive the correct mobility equipment and replacement parts safely, accurately, and on time. As a direct representative of Rehab Medical in patients’ homes and care settings, the technician delivers and sets up equipment, makes basic adjustments, provides service, and educates patients on proper equipment use. The role requires strong customer service, accurate documentation, and attention to safety and quality.

The technician works directly with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure mobility equipment functions safely and is customized to patient needs. The position is part of Rehab Medical’s ATP Career Path, which supports progression from entry-level technician roles to certified ATP support and beyond. Compensation is $18–$28 per hour, based on experience, performance, and certifications, with advancement to an ATP Support role.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude and ability to troubleshoot, repair, and set up complex power chairs.
• Basic computer and communication skills.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients while maintaining professionalism, respect, and confidentiality.
• Ability to work independently and manage multiple priorities with minimal supervision.

Nice To Haves

• At least 2 years of experience delivering consumer or medical equipment.

Responsibilities

• Provide customer service and educate patients during deliveries, service calls, pickups, and repairs, following manufacturer guidelines and patient needs.
• Maintain a professional appearance and demeanor while representing Rehab Medical in patients’ homes.
• Diagnose, troubleshoot, and repair equipment issues, and document them promptly and accurately.
• Complete required paperwork and electronic documentation accurately and promptly.
• Understand billing claim requirements, including which documents patients must sign, and follow paperwork compliance guidelines.
• Keep the company vehicle clean, organized, and safe in accordance with company policies, accreditation standards, and regulatory requirements.
• Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.
• Follow safe driving procedures at all times.
• Communicate delivery status, service issues, and schedule changes to office staff, operations teams, and corporate partners.
• Proactively report delays, patient concerns, and challenges that may affect delivery or service outcomes.
• Collaborate with teams to resolve issues and improve service quality.
• Assist in the office and warehouse before or after routes as needed.

Benefits

• Structured orientation and mentorship program.
• Employee recognition and wellness initiatives.
• Leadership development and continuing education.
• ATP career path with clear pay increases and certification opportunities.
• Opportunity to improve patients’ quality of life through purposeful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED