Mobility Equipment Technician

Rehab Medical•Lenexa, KS

About The Position

The Mobility Equipment Technician ensures patients receive the correct mobility equipment and replacement parts safely, accurately, and on time. As a direct representative of Rehab Medical in patients’ homes and care settings, the technician provides professional delivery, setup, basic adjustments, service, and education on proper equipment use, with attention to customer service, documentation, safety, and quality. The role supports patients’ independence, comfort, and confidence and involves working with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure equipment functions safely and is customized to patient needs. The position is part of an ATP Career Path intended to support advancement from entry-level work to certified ATP support and beyond. Compensation is listed at $18–$28 per hour, based on experience, performance, and certifications, with advancement to an ATP Support role.

Requirements

High school diploma or equivalent.
Mechanical aptitude and ability to troubleshoot, repair, and set up complex power chairs.
Basic computer and communication skills.
Excellent interpersonal and communication skills.
Ability to interact effectively with patients while maintaining professionalism, respect, and confidentiality.
Ability to work independently and manage multiple priorities with minimal supervision.

Nice To Haves

A minimum of two years of experience delivering consumer or medical equipment is preferred.

Responsibilities

Provide customer service and educate patients during deliveries, service calls, pickups, and repairs, following manufacturer guidelines and patient needs.
Maintain a professional appearance and demeanor while representing Rehab Medical in patients’ homes.
Diagnose, troubleshoot, repair, and document equipment issues accurately and promptly.
Complete required paperwork and electronic documentation accurately and promptly.
Understand billing claim requirements, including which documents patients must sign, and follow paperwork compliance guidelines.
Maintain a clean, organized, and safe company vehicle in compliance with company policies, accreditation standards, and regulatory requirements.
Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.
Follow safe driving procedures.
Communicate with office staff, operations teams, and corporate partners about delivery status, service issues, and schedule changes.
Proactively report delays, patient concerns, or challenges that could affect delivery or service outcomes.
Collaborate with teams to resolve issues and improve service quality.
Assist in the office and warehouse before or after routes as needed.