Mobility Equipment Technician

Rehab Medical • Lexington, KY

2d

About The Position

The Mobility Equipment Technician ensures patients receive the correct mobility equipment and replacement parts safely, accurately, and on time. As a direct representative of Rehab Medical in patients’ homes and care settings, the technician delivers and sets up equipment, performs basic adjustments and service, and educates patients on proper use while providing excellent customer service and maintaining accurate documentation and safety standards.

The technician works with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure mobility equipment is safe and customized to patient needs. The role is part of Rehab Medical’s ATP Career Path, which is designed to help technicians progress from entry-level roles to certified ATP support and beyond.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude and ability to troubleshoot, repair, and set up complex power chairs.
• Basic computer and communication skills.
• Strong interpersonal and communication skills.
• Ability to interact effectively with patients while maintaining professionalism, respect, and confidentiality.
• Ability to work independently and manage multiple priorities with minimal supervision.

Nice To Haves

• At least 2 years of experience delivering consumer or medical equipment; this experience is listed as preferred.

Responsibilities

• Deliver, set up, service, repair, and pick up equipment according to manufacturer guidelines and patient needs; provide patient education and exceptional customer service.
• Maintain a professional appearance and demeanor while representing Rehab Medical in patients’ homes.
• Diagnose and troubleshoot equipment issues, complete repairs, and document issues accurately and promptly.
• Complete required paperwork and electronic documentation, including understanding claim-billing requirements, patient signatures, and paperwork compliance guidelines.
• Keep the company vehicle clean, organized, and safe in accordance with company policies, accreditation standards, and regulatory requirements.
• Conduct routine vehicle inspections and audits to confirm cleanliness, safety, and readiness for daily operations.
• Follow safe driving procedures.
• Communicate with office staff, operations teams, and corporate partners about delivery status, service issues, and schedule changes.
• Proactively report delays, patient concerns, or challenges that may affect delivery or service outcomes.
• Collaborate with teams to resolve issues and improve service quality.
• Assist with office and warehouse tasks before or after routes as needed.

Benefits

• Structured orientation and mentorship program.
• Employee recognition and wellness initiatives.
• Leadership development and continuing education.
• ATP career path with clear pay increases and certification opportunities.
• Hourly compensation of $18–$28, based on experience, performance, and certifications.
• Advancement to an ATP Support role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED