Mobile Services Director

Walterboro Ford • Walterboro, SC

7d

About The Position

Walterboro Ford is seeking a hands-on Mobile Services Director to grow its mobile service business and oversee the rental and loaner fleet and Ford Pickup & Delivery operations. The role is responsible for developing business, maintaining productive technicians and drivers, controlling expenses, and delivering a dependable customer experience. Prior direct mobile service experience is strongly preferred and will receive significant consideration.

The director will lead mobile service operations, business development, fleet management, and pickup and delivery coordination. Success means growing profitable service volume, improving technician productivity, keeping the fleet ready and available, delivering reliable pickup and delivery, and managing expenses closely. The director is expected to understand operating results, identify issues early, and develop plans to address them.

Compensation will be based on experience and qualifications, with performance expectations discussed during the interview process. Applicants should submit a résumé and a brief summary of relevant leadership experience, highlighting mobile service operations managed, fleet business developed, and measurable results.

Requirements

• Automotive service leadership experience with responsibility for people, customer satisfaction, and financial results.
• Ability to develop business while managing daily operations.
• Strong organization, communication, scheduling, and expense-management skills.
• Valid driver’s license and a driving record acceptable under dealership insurance requirements.

Nice To Haves

• Direct mobile service experience, especially experience successfully growing or managing an operation.
• Experience with fleet accounts, rental and loaner management, dispatch, or pickup and delivery.

Responsibilities

• Manage mobile service technicians, scheduling, dispatch, route planning, equipment readiness, service quality, and profitability.
• Build relationships with local businesses and fleet customers, develop recurring maintenance opportunities, and grow repeat business.
• Oversee rental and loaner fleet reservations, agreements, vehicle assignments, inspections, maintenance, returns, utilization, and expense control.
• Coordinate Ford Pickup & Delivery drivers, customer transportation appointments, vehicle handling, communication, documentation, and eligible reimbursement.
• Train employees, set clear expectations, address performance issues, and hold the team accountable.
• Keep customers informed, resolve concerns, and provide a convenient and dependable customer experience.
• Grow profitable service volume, improve technician productivity, keep fleet vehicles ready and available, deliver reliable pickup and delivery, and manage expenses closely.
• Monitor business results, recognize problems early, and develop plans to address them.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed