Director - Mobile Partner Programs and Services

ASSA ABLOY•Austin, TX

About The Position

The Director – Mobile Partner Programs and Services leads HID’s global services organization responsible for secure, reliable partner solutions and the Technology Partner Program (TPP). The role owns partner integration health, solution quality, partner growth, and operational excellence, while ensuring end customers remain reliably connected. It provides executive ownership across partner services, professional services, integration governance, and ecosystem development. The director leads and develops a globally distributed technical organization and evolves its operating model as the partner ecosystem scales. The role oversees partner integration reliability and quality from validation through ongoing operations, establishes service-recovery practices, and sets the strategic direction and lifecycle model for the Technology Partner Program. It works closely with Strategic Alliances, Product, Engineering, and regional commercial teams to turn partner insights into product and ecosystem decisions, and represents HID with executive and external audiences.

Requirements

Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations, or a comparable customer-facing technology organization.
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management, and secure integration practices.
Practical coding fluency in one or more modern integration languages, such as Python, Java, C#, TypeScript, or JavaScript, with the ability to review and challenge code, assess SDK implementations, diagnose integration behavior, and engage credibly with engineers and technical partners.
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability, and secure software-development practices.
Strong commercial judgment across partner economics, tiering programs, services investment, retention, and strategic alliances.
Executive presence and ability to influence across Product and Engineering and represent HID with senior external audiences.
Leadership approach characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding, and confidence to set standards and constructively challenge weak solutions.
Must be currently and legally authorized to reside and work in the hiring country; immigration sponsorship is not available.

Responsibilities

Lead and develop a globally distributed technical organization with expertise in software development, APIs, SDKs, integration, and partner support.
Evolve the operating model as the ecosystem scales, including integration governance and proactive partner-success capabilities that support adoption, retention, and renewal.
Ensure partners use HID APIs and SDKs correctly and build secure, scalable solutions ready for end customers.
Own pre-launch technical validation covering architecture, API behavior, security, capacity, performance, error handling, and operational readiness.
Set and enforce quality standards that protect HID Origo, including preventing excessive API consumption, poor retry behavior, and patterns that could create platform load or instability.
Own end-to-end partner integration reliability, including health metrics, dashboards, alerting, review cadence, early risk detection, improvement prioritization, and elimination of recurring failure modes.
Lead responses to P1–P4 partner issues, drive incident communications and post-incident learning, and ensure corrective actions and durable prevention.
Own the strategic direction, operating model, and growth of the Technology Partner Program, defining its value for HID and partners and its market differentiation.
Own partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, value propositions, and progression paths.
Build a partner-lifecycle model spanning recruitment, onboarding, technical enablement, solution validation, adoption, success, retention, and renewal; measure partner outcomes and act on them.
Establish proactive partner communications about API and SDK roadmaps, changes, deprecations, releases, and market opportunities.
Work with Strategic Alliances, Product, Engineering, and regional commercial teams to prioritize partners, capture voice of customer, shape joint plans, and convert partner insights into product and ecosystem decisions.
Represent HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services, and AI-enabled opportunities.
Drive measurable improvement in ecosystem reliability, service recovery, quality and governance, TPP growth, partner adoption, retention and renewal, strategic-partner momentum, and global team performance.