Director - Mobile Partner Programs and Services

ASSA ABLOY•Austin, TX

About The Position

The Director – Mobile Partner Programs and Services leads HID’s global services organization responsible for secure, reliable partner solutions and the Technology Partner Program (TPP). The role owns partner integration health, solution quality, and partner growth, with accountability for operational excellence and partner-business outcomes that help ensure end customers remain reliably connected. It provides executive ownership across partner services, professional services, integration governance, and ecosystem development. The Director leads and develops a globally distributed technical organization with expertise in software development, APIs, SDKs, integration, and partner support. The role evolves the operating model as the ecosystem grows, including integration governance and proactive partner success to support adoption, retention, and renewal. It owns end-to-end partner integration reliability, partner issue response, pre-launch technical validation, quality standards, and the strategic direction and growth of the TPP. The role establishes partner tiering and lifecycle practices, builds trusted communications around API and SDK roadmaps and changes, and works across Strategic Alliances, Product, Engineering, and regional commercial teams. It also represents HID with executive and external audiences on technology partnerships, integration ecosystems, mobile access, professional services, and AI-enabled opportunities. The position is based in Austin, Texas. Applicants must be authorized to reside and work in the hiring country; immigration sponsorship and international relocation or remote-work arrangements outside that country are not available.

Requirements

Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations, or a comparable customer-facing technology organization.
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management, and secure integration practices.
Practical coding fluency in one or more modern integration languages, such as Python, Java, C#, TypeScript, or JavaScript, with the ability to review and challenge code, assess SDK implementations, diagnose integration behavior, and engage credibly with engineers and technical partners.
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability, and secure software-development practices.
Strong commercial judgment across partner economics, tiering programs, services investment, retention, and strategic alliances.
Executive presence and the ability to influence across Product and Engineering and represent HID with senior external audiences.
Leadership approach characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding, and confidence to set standards and constructively challenge weak solutions.
Must be currently and legally authorized to reside and work in the hiring country; immigration sponsorship is not available.

Responsibilities

Lead and develop a globally distributed technical organization, evolving its operating model as the ecosystem scales.
Establish integration governance and proactive partner-success practices that support partner adoption, retention, and renewal.
Ensure partners use HID APIs and SDKs correctly and build secure, scalable, end-customer-ready solutions.
Own pre-launch technical validation across architecture, API behavior, security, capacity, performance, error handling, and operational readiness.
Set and enforce quality standards that protect HID Origo from excessive API consumption, poor retry behavior, and other patterns that could cause platform load or instability.
Own end-to-end partner integration reliability, including health metrics, dashboards, alerting, review cadence, early risk detection, prioritization, and elimination of recurring failure modes.
Lead responses to P1–P4 partner issues, including incident communications, post-incident learning, corrective actions, and durable prevention.
Own the strategic direction, operating model, and growth of the Technology Partner Program, defining its value for HID and partners and its market differentiation.
Own partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, value propositions, and progression paths.
Build a partner-lifecycle model covering recruitment, onboarding, technical enablement, solution validation, adoption, success, retention, and renewal; measure and act on partner outcomes.
Establish proactive partner communications about API and SDK roadmaps, changes, deprecations, releases, and market opportunities.
Work with Strategic Alliances, Product, Engineering, and regional commercial teams to prioritize partners, capture customer feedback, shape joint plans, and translate partner insights into product and ecosystem decisions.
Represent HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services, and AI-enabled opportunities.
Drive measurable improvements in ecosystem reliability, service recovery, quality and governance, TPP growth, partner adoption, retention and renewal, strategic-partner momentum, and global team performance.