Mobile Services Care Coordinator

University of Chicago•Hyde Park, IL

24d

About The Position

The Mobile Services Care Coordinator works with Black gender- and sexually diverse populations on STI, HIV, general wellness, and related services. The role conducts STI and HIV testing and linkage-to-care services, manages a caseload assigned through internal referrals from testing and research projects, and supports clients’ retention in care. The coordinator follows fidelity monitoring protocols for data collection and documentation, pursues professional development, stays informed about South Side Chicago resources serving the population, and shares collaboration opportunities with the team. This position is grant funded. The role supports drop-in and outreach-based testing, including phlebotomy, and provides HIV notification and linkage to treatment and PrEP, as well as STI treatment notification and linkage. It also supports policy and protocol development for mobile HIV, STI, substance use disorder, and mental health care; documents testing encounters; screens individuals for research projects and supportive-service needs; and provides resource counseling and individualized referrals. Work includes contact with community members in person and by phone, outreach at ballroom and club venues, rapid response for people seeking same-day treatment, and assessments and safety plans for people in distress. The position also assists with administrative and operational tasks under direct supervision and collects clinical research data and/or samples.

Requirements

Vocational training, an apprenticeship, or equivalent experience in a related field.
Knowledge and skills developed through less than two years of work experience in a related job discipline.
Strong organizational, interpersonal, written and verbal communication, and analytical skills.
Ability to work independently and as part of a team, manage stressful situations, maintain confidentiality, and handle multiple projects, priorities, and deadlines.
Flexibility and creativity.

Nice To Haves

Bachelor's or advanced degree in a relevant field.
Experience working with and/or providing care to LGBT populations and Black and Latino community members.
Experience providing HIV/STI treatment and/or prevention.
Proficiency with Microsoft applications, including Outlook, Excel, and Word.
Ability to perform phlebotomy or willingness to be trained in phlebotomy.
Demonstrated effective leadership and teaching skills.
Strong knowledge of program subject matter.

Responsibilities

Support drop-in and outreach-based STI and HIV testing services, including phlebotomy.
Provide HIV notification and linkage to care for treatment and PrEP services, and STI treatment notification and linkage to care.
Support policy and protocol development for mobile HIV, STI, substance use disorder, and mental health care.
Document testing encounters, including consent, releases of information, risk-factor screening, and HIV pre- and post-test counseling.
Pre-screen individuals for research projects connected to testing encounters and for supportive-service needs.
Support outreach projects, including ballroom-focused and club-focused outreach.
Call community members and provide resource counseling; complete related documentation and notes, and research appropriate individualized resources, especially for people of color and LGBQ and TGNC people.
Work with community members by phone or in person.
Assist with day-to-day Supportive Services tasks, including rapid response for people seeking same-day treatment, and conduct assessments and safety plans for community members in distress.
Assist with administrative and operational tasks as assigned under direct supervision.
Acquire and apply knowledge of clinical studies to collect analyzable clinical research data and/or samples.
Manage assigned caseload retention in care and follow fidelity monitoring protocols for data collection and documentation.
Pursue professional development, stay informed about relevant South Side Chicago resources, and inform the team about collaboration opportunities.
Perform other related work as needed.