Community Services Care Coordinator

Children's Institute•Los Angeles, CA

About The Position

As a member of the REACH TEAM, the Community Services Care Coordinator supports children and families exposed to violence. Services include delivering care packages, providing care coordination such as screening, and referring children and families to community agencies. The position also participates in outreach, community engagement activities, and trainings. The coordinator engages families and community members with empathy following incidents of violence, identifies needs, coordinates services with other providers, and assists clinicians with linkage, coaching, and skill-building. The role includes maintaining effective relationships and communications with children, families, stakeholders, CII, and community resources; completing program outcomes, reports, intake paperwork, and related records; following applicable service standards and policies; and advocating for clients with agencies and government programs. Additional duties may include home visits, participation in multidisciplinary service planning, and helping facilitate group sessions. The position has no supervisory responsibilities.

Requirements

One year of community-based direct service experience working with families who experienced violence or trauma; or a bachelor’s degree in a human service industry; or four years of experience directly working with severely emotionally disturbed children and their families under the direct oversight of contracted services by the Department of Mental Health or Department of Children and Family Services.
Valid driver's license and state-required auto insurance.
Ability to travel extensively, more than 50% of the time.
Ability to handle confidential information and protect the privacy, integrity, and availability of patient Protected Health Information, limiting its use and disclosure to authorized individuals and entities.
Sensitivity to the cultural and socioeconomic characteristics of the service population.
Excellent verbal and written communication skills.
Punctual and dependable attendance.
Intermediate knowledge of computer programs in a Windows environment, including Word, Excel, and email.
Proficiency with an Electronic Health Records system.

Nice To Haves

Spanish/English bilingual skills.

Responsibilities

Engage community members and families with empathy and compassion following an incident of violence.
Identify client needs, provide referrals to community resources, and coordinate services with other providers.
Assist clinicians in providing appropriate services, including linkage, coaching, and skill-building.
Develop and maintain effective communications with appropriate stakeholders.
Establish and maintain rapport and effective working relationships with children and families, and work cooperatively within CII and with community resources.
Complete program outcomes and reports accurately and on time.
Maintain knowledge of service standards and policies stipulated by contracts, licensing, and other governing bodies.
Advocate for clients with other agencies and government programs to help them receive needed services.
Participate in initial intake interviews, gather information, and complete required paperwork.
Set up and maintain related files and documentation in compliance with policies.
May conduct regular home visits to determine client needs and provide training, guidance, and support to families.
May participate in a multidisciplinary team to develop and implement service plans.
May help facilitate group sessions.
Perform other duties and special projects as assigned.

Benefits

Generous paid PTO, plus 10 paid holidays and closure between Christmas and New Year.
Medical, dental, and vision insurance for eligible employees and qualified dependents.
403(b) retirement plan with employer contribution for eligible employees.
Up to $4,500 in tuition reimbursement per calendar year.
Eligibility for the Public Service Loan Forgiveness program.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Employer-paid life and AD&D insurance.
Voluntary supplemental insurance.
Opportunity for growth and advancement.
Professional development and continued training.
Company-sponsored team-building events and activities.