Community Care Coordinator

Catholic Charities of the Archdiocese of Chicago•Calumet City, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to improve lives, nourish spirits, and strengthen and empower people, families, and communities. The Community Care Coordinator conducts annual resident assessments and service plans; coordinates referrals and community resources; facilitates educational and wellness programs; manages resident concerns and crisis situations; monitors service delivery and housing placement needs; collaborates with multidisciplinary teams; and develops skills to support resident well-being and organizational success. The position includes kneeling and moving between sitting, bending, kneeling, or standing multiple times a day; climbing up and down as many as three flights of stairs at a time; and lifting, pushing, and pulling up to 10 pounds. A background check is required.

Requirements

Associate's degree in a related field of study.
One to three years of relevant experience.
Strong customer service skills.
Ability to work well with a diverse population.
Strong communication skills.
Previous experience completing assessments and evaluations.
Comply with applicable program requirements, including a background check.

Nice To Haves

Bachelor's degree in a related field of study.
Three to five years of relevant experience.
Experience completing assessments and evaluations specifically within the senior population.
Data entry experience.

Responsibilities

Conduct annual assessments of residents' needs using the prescribed resident application.
Research and maintain a network of community service providers.
Assist residents in developing annual service plans, including providing referrals in accordance with professional standards and applicable external regulatory, licensing, or accrediting requirements.
Facilitate events and educational presentations for residents and their families on topics such as health, wellness, safety, financial assistance, and residents' rights.
Handle resident and visitor complaints and crisis situations in consultation with the supervisory chain, following CCAC and programmatic policies and procedures, and respond sensitively and promptly.
Coordinate the annual building assessment to identify residents who are frail or at risk.
Refer residents to service agencies and providers and monitor service delivery.
Assist management when necessary to permanently place a resident in a more appropriate setting.
Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
Engage in ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
Perform other duties and responsibilities as assigned.