Community Care Coordinator

Catholic Charities of the Archdiocese of Chicago•Palos Park, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to improve lives, nourish spirits, strengthen and empower people, families, and communities, and be present to the needs of the times through the eyes of faith. The Community Care Coordinator conducts annual resident assessments and develops service plans; coordinates referrals and community resources; facilitates educational and wellness programs; manages resident concerns and crisis situations; monitors service delivery and housing placement needs; collaborates with multidisciplinary teams; and continually develops skills to support resident well-being and organizational success. Essential functions include other duties and responsibilities as assigned. The role requires kneeling and moving among sitting, bending, kneeling, and standing multiple times a day; climbing up and down as many as three flights of stairs at a time; and lifting, pushing, and pulling up to 10 pounds. A background check is required.

Requirements

Associate’s degree (AA) in a related field of study.
1–3 years of relevant experience.
Strong customer service skills and ability to work well with a diverse population.
Strong communication skills.
Previous experience completing assessments and evaluations.
Comply with applicable program requirements, including a background check.

Nice To Haves

Bachelor’s degree (BA/BS) in a related field of study.
3–5 years of relevant experience.
Previous experience completing assessments and evaluations specifically with the senior population.
Data entry experience.

Responsibilities

Conduct annual resident needs assessments using the prescribed resident application.
Research and maintain a network of community service providers.
Help residents develop annual service plans and provide referrals in accordance with professional standards and applicable external regulatory, licensing, or accreditation requirements.
Facilitate events and educational presentations for residents and families on topics such as health, wellness, safety, financial assistance, and residents’ rights.
Handle resident and visitor complaints and crisis situations in consultation with the supervisory chain, following CCAC and program policies and procedures and responding sensitively and promptly.
Coordinate the annual building assessment to identify residents who are frail or at risk.
Refer residents to service agencies and providers and monitor service delivery.
Assist management, when necessary, with permanently placing a resident in a more appropriate setting.
Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
Pursue ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.