Community Care Coordinator

Apple Tree Dental•Rochester, MN

10d•$20 - $22

About The Position

Join a non-profit group practice dedicated to providing comprehensive dental care to all individuals, including people with special access needs who face barriers to care. The Community Care Coordinator helps ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering customer service. The role supports on-site dental care and oral health screening visits at contracted facilities and handles associated patient, insurance, scheduling, and treatment-plan information.

Requirements

High school diploma or GED required.

Nice To Haves

Customer service, scheduling, and phone experience preferred.
Dental office experience strongly preferred, but not required.

Responsibilities

Work directly with a facility dental liaison to support successful on-site dental care and oral health screening visits.
Prepare clinical provider schedules for on-site care visits.
Report, document, and address customer service inquiries from patients, patient representatives, and facility staff.
Coordinate monthly visits to contracted on-site care facilities for dental services and oral health screenings.
Enter monthly provider schedules into Open Dental and distribute them to appropriate staff.
Update facility records as needed.
Confirm patient appointments with family members and/or facility staff.
Scan and enter new or updated patient information.
Enter and verify insurance plans and document changes and updates.
Perform pre- and post-appointment quality assurance and send insurance claims.
Send treatment plans to families, follow up, and update their status.
Send insurance pre-authorizations, follow up, and update their status.
Scan and process patient treatment information, including fax correspondence.
Discuss appointment and account information with patients and their responsible parties.