Community Care Coordinator

Apple Tree Dental•Rochester, MN

About The Position

Join a non-profit group practice dedicated to providing comprehensive dental care to all individuals, including people with special access needs who face barriers to care. The Community Care Coordinator supports a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. The role coordinates on-site dental services and oral health screenings at contracted care facilities and supports patient, family, facility, and insurance communications.

Requirements

High school diploma or GED required.
Customer service, scheduling, and phone experience preferred.
Dental office experience strongly preferred, but not required.

Nice To Haves

Customer service, scheduling, and phone experience.
Dental office experience.

Responsibilities

Work directly with facility dental liaisons to support successful on-site dental care and oral health screening visits.
Prepare clinical provider schedules for on-site care visits.
Report, document, and address customer service inquiries from patients, patient representatives, and facility staff.
Coordinate monthly dental service and oral health screening visits to contracted on-site care facilities.
Enter monthly provider schedules into Open Dental and distribute them to appropriate staff.
Update facility records as needed.
Confirm patient appointments with family members and/or facility staff.
Scan and enter new or updated patient information.
Enter and verify insurance plans and document changes and updates.
Perform pre- and post-appointment quality assurance and submit insurance claims.
Send and follow up on treatment plans sent to families, updating their status.
Send and follow up on insurance pre-authorizations, updating their status.
Scan and process patient treatment information, including fax correspondence.
Discuss appointment and account information with patients and their responsible parties.